CerebralReviews of cerebral.com

This is terrible. They charged me the initial fee and couldn’t find me a convenient appointment. I decided to cancel and completed the ridiculous cancelation process twice and I’m still receiving notices trying to charge me for their monthly subscription. Surely a scam!

I don’t even want to give this place one star. I have had no problems till this last week. Two weeks ago my dosage changed on one of my medication‘s and the provider was supposed to have called that dosage change into the pharmacy that day. I did not check to see if the prescription had made it because I did not need it yet. Sunday iMessage them and said I called the pharmacy they never received my prescription and that was on the weekend so I understand not a prompt response. Monday iMessage again And you probably guessed it no response Tuesday I get an automated message Saying sorry for the delay they’re letting the provider know And it could take up to one business day so did Monday not count as a Business day or what’s going on here I didn’t get it So Wednesday iMessage all day in the portal reported problems hit the panic attack button multiple times and emailed and tried calling but you can’t talk to a real person for anything so don’t even try to call ever I had put in a request to speak to a supervisor I have got to separate email saying that I need to keep the line open for the call to come through for the supervisor Still no call And here we are Thursday before a holiday weekend still have not had my meds and over to the pharmacy been without them for four days no phone calls from anybody no actual help from anybody at this company and they’re supposed to be here for your mental health what a effing crock of poop don’t ever try to use this company!! If this thing would give me the option to let Me cuss this whole review would be a lot more efficient!!

I think I helped myself through this journey more than cerebral ever did. Sure the care providers were nice, but the whole situation just isn’t personal enough. They seem to go through a script and I just don’t understand diagnosing someone in a 15 minute video conversation. And to top it off, when I felt I was fine without, I decided to cancel and they made sure to delay their response so that I was still charged the nearly $300 for services I didn’t need or use. When I emailed them of course they told me I’m sh!t out of luck (In not so many words). I said I’d return in the future if need be, but never again.

Horrible customer service. Never fill prescriptions on time. I go days and weeks with out medication. When you call no one answers and they don’t call you back. No response in my portal or by email. Actively seeking an alternative. Would not recommend ever.

I was doing great before Cerebral. Linked up with a psychiatrist, who sent me to pharmacy for a prescription that could not legally be filled. no communication. then, cerebral REMOVED my appointments (psychiatrist and counselor) WITHOUT my authorization. I inflicted harm upon myself upon this second abandonment. the kept taking my money though, after the removed me from their care. VERY ILLEGAL. i hired a lawyer. AVOID PLEASE

WARNING THIS SERVICE IS EXTREMELY DANGEROUS AND HARMFUL!!! I have been with them for a year now and they have let my meds lapse, and do not take urgency when you need a refill I am about a week and a half into major withdrawals from Cymbalta that they put me on for my major depressive disorder. I was begging them for over a month to get the refill in to make sure this didn’t happen since it happened over thanksgiving as well. I had a misscarriage after leaving an abusive relationship and they told me they would schedule me 2x a week therapy to help with the depression and anxiety and trauma and instead I’ve only gotten maybe every other month if I even that, they won’t refill prescriptions on time which is EXTREMELY dangerous especially with their knowledge of what someone is going through and what their service stands for. PLEASE PLEASE do not put yourself in their harmful hands and the ups and downs and feeling abandoned. When I ask for help I get automated messages non stop, and the stress of not knowing if I will get a refill on this very serious medication is enough for me to quit them and make this warning. Enough is enough. They are charging for services they do NOT have the capacity and seriousness to handle. Please save yourself the medication withdrawals and potential ER visits and ups and downs they cause. It’s so DANGEROUS AND NEGLIGENT NO ONE DESERVES THIS. They should be investigated and stopped.

I've been so grateful to find help online. Living in a small mountain town, it's hard to find mental health support. Oddly enough, the only place within hours only accepts Medicaid but not other insurance. So cerebral has been a huge convenience. The only issues I've had are not being able to schedule appointments due to mo availability showing up. But I've been set up with an appointment time after reaching out. So it all works out!

Meds order notification Dec 7 promised further notification when meds shipped. Never arrived. 30 days without meds. Pathetic, expensive, couldn't make appointment till Jan 20. Lower standard of care than even in Albuquerque where care is already below standards.