CerebralReviews of cerebral.com

The service is good, however I have a couple gripes. My insurance (which is good) does not cover the cost of the service. And the video call quality and user interface is very clunky (at least through the app). I am still getting value, but there are points to be improved.

My providers and counselors are very attentative during out appointments. I feel heard and they try very hard to work with me.

I've had 3 prescriber appointments scheduled, in each case I've been in the Doxy chat 5+ minutes early as instructed. My prescriber has never connected. I've waited a combined 1 hour and 50 minutes without talking to anyone. In each case I emailed letting them know what happened. In each case I was told to make another appointment with the same prescriber. Always a week+ away. I've asked for a different prescriber who could accommodate me earlier and was not given the option. The prescriber marked me as a "No show" each time. I have zero connectivity issues with my internet and frequently make video calls. After the third time, I contacted customer support and asked to be refunded. I was told that customer support asked the prescriber who rold them that I didn't show up and that they could nor refund me.

I was reluctant to even give them one star. They don't deserve any stars. I had to give one to continue with the review. All cerebral did was take my money, never got one therapy appointment correct, and charged me for meds I did not need. They drained two months worth of therapy out of me without a SINGLE session! I wrote many many emails to them expressing my disappointment and all they did was say "sorry." They prey on people like me so beware if you are expecting any help. They are super quick to get your credit card info. Boy oh boy, they are extremely efficient there!

AVOID!! I emailed them about not being able to schedule any appointment because their website was broken and asked for refund ( I didn't even finish setting up an account ). Waited forever for the refund and had to flag it with credit card then they reached out to me pretending they solved the issue. Only two month later I noticed and they are still charging me each month! This company if unethical and the CEO should be hold responsible. Not sure how they managed to secure all the investments with this quality of service - I suggest that all unsatisfied customers write an email to the investors and maybe then something will change ( investors can be found at crunchbase . com in company_financials )

They suck! They scheduled me with a doctor that wasn't able to prescribe anything and that is the whole point of using their services. I was supposed to be rescheduled and didn't hear anything back from them. They supposedly respond in a couple hours. It was days and I decided to just use my insurance to be seen. I am now waiting on them to refund me since I didn't receive the service that was promised.

Cerebral does not clarify when they will be taking money from you if you are simply browsing plans. its set up to not show you the price until you click something and you cant go back because they already took your money. they they hit you with an email saying refunds are not provided even when they were being sneaky. DONT DO BUSINESS WITH THESE CROOKS

I signed up for the first month which was $114 plus a $25 sign-up fee to speak to a therapist and a psychiatrist. They did not have a psychiatry appointment available for a few weeks. After 1 15 minute appointment with a psychiatrist and a few therapy sessions (1 month), I decided to cancel my subscription. I did not hear back from someone until a week later letting me know the cancellation is processed. I check my bank account today and Cerebral charged me $325. I emailed them asking for a refund Because I canceled my subscription and I do not plan on using their services. And they responded letting me know that they cannot refund me but my cancellation was approved. So I now am paying for a month of services that I am not even using. Im definitely reporting this to the better bussiness bureau. *Side note* They essentially said they're going to close my ticket cause I was emailing them too much. Sucks for me. I lost a lot because of Cerebral. Congratulations to them though, they got $464 dollars out of me.