Ben P.
Great option but has its drawbacks
I think this is a great option for people who have anxiety around going into doctor’s offices. That being said I have had a lot of trouble with keeping one doctor. Often times no one has showed up when I have set up an appointment. The other big draw back is that you have to pay out of pocket, unless you happen to have the one insurance company that is accepted. Over all though this app is great. I get my medication mailed to my house and they offer a in house pharmacy that is cheaper than CVS.
Response from CerebralJul 19, 2024
Hello Ben, Thank you for taking the time to express your concerns about your recent experience with your clinician/care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. We do accept insurance for some major commercial health plans currently and are constantly working to expand our in-network insurance partnerships. We would be more than happy to do an insurance eligibility check. To help us address this issue effectively, please email us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral