Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Crystal H.
Jun 20, 2024
My prescriber was great
My prescriber was great. She didn’t just shove me on the same meds that haven’t worked in the past. She gave me a new diagnoses and meds. I felt like she actually listened to what I was saying and feeling. Hopefully now I can actually make some progress
Response from CerebralJun 21, 2024
Hello Crystal, Thank you for your positive feedback about Cerebral! We're thrilled to hear that you enjoyed your experience with us, as our team is committed to providing top-quality care and service. Your kind words inspire us to keep striving for excellence. As a token of our gratitude, we'd like to introduce you to our referral program. By recommending us to your friends and family, you can help them receive the same outstanding service you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. Should you need any further assistance or have any questions in regards to medication or prescribers, please feel free to reach out. We're always here to help. Warm regards, Customer Engagement Team, Cerebral
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Sandy M.
Jun 20, 2024
Cerebral Improved!
I use to use cerebral years ago but decided to stop using for personal reasons. After coming back to it, I’ve seen it improve and my current care councilor is great! She asked me a couple questions and sent over my prescription to my local pharmacy in a matter of minutes during our session. I was worried I wouldn’t be able to get my medication on time; but she assured me that it would be ready in a couple hours. My insurance also covered my meds so it’s great!!! All I pay is my subscription plan.
Response from CerebralJun 20, 2024
Hello Sandy, Thank you for your positive feedback about Cerebral! We're delighted to hear that you had a great experience with us, as our team is dedicated to delivering top-notch care and service. Your kind words inspire us to continue raising our standards. As a token of our appreciation, we’d like to introduce you to our referral program. By recommending us to your friends and family, you can help them benefit from the same exceptional service you experienced. More details about our referral program can be found here: https://cerebral.com/refer/. Thank you once again for your encouraging review. Should you ever need any assistance in regards to your prescription or have any questions, please don’t hesitate to reach out to our support team. We're always here to help. Warm regards, Customer Engagement Team, Cerebral
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Evelyn J.
Jun 19, 2024
Take charge of your mental health
Prescribers are helpful and good listeners. I would definitely recommend for long-term mental health veterans who can balance between having an idea for what already works for them and being open to new suggestions. The only thing I'd caution against is their no-refund subscription policy, but that's to be expected as Cerebral keeps their standards pretty high for good prescribers.
Response from CerebralJun 20, 2024
Hello Evelyn, Thank you for your positive feedback about Cerebral! We are delighted to hear you had a great experience, as our team strives to deliver top-quality care and service. Your words inspire us to keep aiming higher. As a small token of our gratitude, we'd like to introduce you to our referral program. By referring friends and family, they too can enjoy the exceptional service you experienced. Learn more about our referral program here: https://cerebral.com/refer/. Thanks again for your kind review. If you have any questions or need further assistance, please feel free to contact us. We’re always here to help. Warm regards, Customer Engagement Team Cerebral
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Igor V.
Jun 18, 2024
Had a very good experience with Dr
Had a very good experience with Dr. Brown. We got my anxiety under control in less than a month.
Response from CerebralJun 20, 2024
Dear Igor, Thank you so much for your positive feedback on Cerebral! We are thrilled to hear about your great experience, as our team is dedicated to delivering high-quality care and service. Your kind words inspire us to continually strive for excellence. As a token of our appreciation, we invite you to join our referral program. By referring friends and family, you can help them enjoy the same exceptional service you've experienced. Find more details about our referral program here: https://cerebral.com/refer/. Thanks again for your encouraging review. If you have any questions or need further assistance, please don't hesitate to reach out. We're here for you. Best regards, Customer Engagement Team Cerebral
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Imary F.
Jun 13, 2024
Best help out there
I have been struggling with mental health for the longest and have tried to receive help through Kaiser. They have not helped whatsoever no matter how much I reach out for solutions. Within 30 minutes, I received the help that I couldn’t get in 8 years. I highly recommend it for those who feel they don’t have any other option available. There is help out there. It is worth everything to be mentally okay. Christle was super helpful with amazing vibes and great energy. She made me feel extremely comfortable. Anyone who struggles with mental health knows that opening up to someone new every single time is the worst since you never know what to expect. Please try this out. I was at my rock bottom, helpless and without hope. It changed me completely after just 1 session.
Response from CerebralJun 13, 2024
Dear Imary, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Alyssa H.
Jun 12, 2024
I have sever mdd ptsd and all that dum…
I have sever mdd ptsd and all that dum sh An I truly feel like my dr actually cares we’re just not another parent you will gain such a great relationship with your Dr best this is of you ever need anything he’s right
Response from CerebralJun 12, 2024
Alyssa, We really appreciate your positive feedback about Cerebral! Your kind words motivate our team to keep striving for excellence. As a way of saying thank you, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Once again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Best regards, Customer Engagement Team, Cerebral
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TheSouthernTank
Jun 11, 2024
What a scam
What a scam, started out odd, couldn't find a therapist for the first few weeks and then had to jump thru 4 therapist in a month to find one that worked with my schedule. Few months in things are fine I'm doing appointments every week then suddenly they start charging my card for appointments from 3 months prior at $100s per visit! Tell me they say I owe them when it had stated it was only $30 a month. So many lies Bait and switch all day
Response from CerebralJun 11, 2024
Hello, We appreciate you taking the time to share your feedback with us. We sincerely apologize for the billing issues you encountered, we understand how frustrating that can be, and we want to make things right for you. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Decie O.
Jun 10, 2024
Helpful and convenient I appreciate the convenience of an…
I appreciate the convenience of an online service like this. All of my doctors have been friendly and helpful.
Response from CerebralJun 10, 2024
Hello Decie, Thank you for taking the time to share your positive feedback about Cerebral! We would like to introduce you to our referral program as a way of saying thanks. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Once again, thank you for your uplifting review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Best regards, Customer Engagement Team, Cerebral
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