CerebralReviews of cerebral.com

The staff is incredibly nice and competent. Who you've hired to interact with the public is top-notch. The app/product still feels riddled with bugs. I have to repeatedly ask for help scheduling sessions with anyone because the calendar system available to users on their own shows staff as booked for three months out. I almost always have trouble with your video calling. It seems like a different problem each time I attempt to use it. Half the time, I give up and just call in via phone.

I have been using Cerebral for about six months. It's generally convenient and certainly a decent way to quickly book mental health services -- but it's clearly a service in its infancy that has many operational issues to overcome. The medication management services are passable but disorganized. Frequently I would be told by "care coordinators" assigned to me that prescriptions were submitted to my pharmacy when they weren't. I eventually switched medication management to my primary care provider. Another major complaint is that the company does not currently provide detailed bills/invoices that can be submitted to insurance companies. They just offer basic "proof of payment" receipts. There is built-in functionality that allows you to automatically submit details to your insurance provider, but it is not compatible with all insurers and I've never been able to get it to work for me. When I reached out to support for documentation that was appropriate to submit to my insurance company, I was first told to download those wrong receipts as if I didn't know what I was asking for. After correcting the representative I was in contact with, I had to wait several weeks to get the correct documentation. By that time, another month of services had been billed to me and I had to not only ask for the latest month's detailed invoice but then had to wait for another several weeks for it. The talk therapist I was originally assigned was not terribly effective and after a few weeks I was coincidentally informed that they would no longer be working with the company. The one I was reassigned to since then I've found to be quite good. If I recall correctly, there were only two or three therapists available in my state. I do appreciate how the service allows me to make last-minute changes/cancellations/bookings although I do feel bad about that when it happens. Video sessions typically work (they run through the Doxy.me service) but there have been several times when the platform was unusable and my therapist and I had to talk over the phone. The website/mobile app also has a few techniques and exercises that you can follow, but they're very basic and probably not much better/different than something you can find yourself with a quick Google search. It's disappointing that it seems the company is interested in scale, growth, and celebrity sponsorships instead of working out important bugs in their product.

Was a godsend at the time

in my 6 months having this, i was unable to schedule appointments 2 months, my first therapist left the company for a better opportunity which should have been my first hint to cancel. my other two care people were both randomly changed, one once & the other 3 times. trying to schedule appointments was extremely difficult, never having any available ones open, after being asked what days would be good i’d be scheduled times that i was working or 10:45 pm when i have work at 4 am the next day. just overall not helpful to me & my needs. after canceling i was still billed for the month, not having any counseling done that month so just waisting 85$ in total 3 months. update** Stefanie has reached out to me & has tried her best to correct some of the issues i have had while having this, even tho i am not going to be rejoining i sincerely appreciate her help & reaching out to me so i have added a star because of her.

These guys are criminals. Do not trust them with your credit card information

Awful. Links to make appointments never work, support staff's only answer is "we don't know". I'm on my third month without an appointment and unable to get help from anyone. Save yourself. Don't use Cerebral.

After initial appointment no follow up no reply to questions just awful. CANCEL MY SUBSCRIPTION

High turnover of counselors and prescribers make it difficult to develop a relationship. Customer service is unhelpful when you can reach them. Could be a good service if they could keep employees. Edit: customer service reached out to me to resolve my biggest complaint. I appreciate the response and will update my review accordingly, even though it took leaving a negative review to get a meaningful response.