CerebralReviews of cerebral.com

So far everything is working out really well.

I was as looking around for some kind of mental health and came across Cerebral. I have it a try and the people I see are great, patient and very understanding of your needs. The one doctor I was talking to, we decided to up my doses after a few sessions which I can say I feel a lot better now than I did before Cerebral. I would highly recommend to give a try. I’m happy with my choice.

I started my subscription Dec 26, 2022. Before anything else they’ll take your money. First you’ll talk (not video chat like they say cause it never works, so they end up calling)with your prescription provider (mine was particularly rude and judgmental but I thought I could use the help anyways). They won’t even really check what meds are on and will just push any kind of meds at you and not even tell you the side effects. When I had to pick it up at my pharmacy they told me that it didn’t work with my birth control (even though I told the prescriber exactly what birth control I was on). They’re very misleading saying that they’re a therapy option. But they don’t actually provide any therapy they provide you with a ‘care counselor’ who only sends you to other places or just sends you pieces of useless articles. No actually help. After about two weeks on the medicine I started noticing side effects, most of them minor but I got a large painful swollen lymph node on my neck. It was a little concerning so I contacted them immediately. They told me it wasn’t a side effect and that I should just go to the doctor. Anywhere online it says it’s a rare and bad side effect and that I should start taking the medicine. They don’t even know what they’re prescribing. If I just have to go pay for a therapist and a doctor anyway why am I paying all this money to do this? So of course I tried to cancel which was very difficult to fine because none of their phone lines work and you need to email them. So I emailed them four days before my subscription will be renewed. Two days ago I got an email saying that my subscription was canceled in my account would be deactivated. Today I wake up and they charge me $75.50. And even after charging me I can’t access the care because they deactivated my account. They won’t respond to their phone line i’m hoping to get an email response but doubt I will. Stay far away from this company they’re only after your money. Just really sad that they prey on the mentally ill.

My anxiety and depression was confirmed, and was assured a treatment plan will be formed. For the first time in weeks you gave me some hope, promised a treatment plan, along with immediate crisis care, and told me we were scheduling in person sessions to address next steps. Instead, when I was contacted next I was told to seek help elsewhere, such as suicide hotline (even though I am no way suicidal). You took my money and ran. This is extremely predatory, taking advantage of someone in the most vulnerable moments. Shame on you. I’m not happy I’m furious. Thankfully I was not alone when this happened. I can’t think of words to explain how unhappy I am with you, your service, and the system which allows you to suck the last dollars from struggling people you promise to care about.

It’s so difficult trying to get a hold of someone that can help. You have to wait 4-5 weeks for an appointment even when they cancel on you making it 8 weeks between appointments and they only write you monthly prescriptions. I have a different person every time so I spend all my appointment at square 1. Truly awful. The costumer service is quick and lovely but they can’t do anything to really help.

I did reply to trustpilots request for more information. Your feigned concern is not needed. If you all wanted to help people, you would have made a real attempt to help me when I reached out to your customer support 10+ times. This was a truly awful, stressful waste of time. They did send me medicine, but it was the wrong medicine. They continually said they'd send me the right meds and they'd get it fixed, but they never did. I had to send 7+ emails and talk to 3 different "escalations" people and they never corrected it. This experience harmed my mental health.

Dear Stefanie who responded to my review telling me to contact you, I have done so multiple times. Please respond to me. You mark my help tickets as "Complete" and I get prompted to fill out a survey about the help I "received" but I never get a reply, you completely ignore me. And continue to charge me. It's also nice to note that they flagged my review claiming I wouldn't respond to cerebral trying to verify my account (they won't stop charging me for it but deny I have it- like please just make that true). If you could spend more time helping me via email and less time responding to reviews pretending you'll help me if I email you that'd be great 👍

It's taken me a year to be able to write this warning, without retriggering myself because my experience with Cerebral was such a nightmare. From the therapist commenting on my appearance and refusing to work with me unless I committed to a long term, expensive solution. She was unprofessional on several levels and beyond that, the repeated, harassing emails from customer service, while I was suffering greatly, exacerbated an already heightened state. When I asked them to please stop replying and sending me emails because it was triggering my experience not only with the therapist, but every customer service representative who was unable to help me, they replied, we understand and would like to offer you a discount for more service. After I had already asked for a refund and been refused. Please spare yourself the anguish and do not use this dispicable company.