Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

customer
Dec 12, 2024
My provider was awesome
My provider was awesome, respectful and understanding. I felt very comfortable and was able to be open and honest. I was approved for medicine and the prescription went in the same day, right after my initial appointment was over. I love it.
Response from CerebralDec 12, 2024
Hello, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Andrea O.
Dec 11, 2024
Repeat Customer
This is my second time using Cerebral. I love the convenience and personnel. Give them a try!
Response from CerebralDec 11, 2024
Hello Andrea, We appreciate your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Once again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Luna
Dec 11, 2024
I have never received such amazing…
I have never received such amazing mental health care! I was very nervous, but I have been recommending people try this out!
Response from CerebralDec 11, 2024
Hello Luna, We truly appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. You mentioned recommending to others already, so we would like to ensure you know about our referral program! You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Filo M.
Dec 10, 2024
Very helpful
Very helpful! This was years with mental health and finally getting help! Very friendly and professional!
Response from CerebralDec 10, 2024
Hello Filo, Thank you for taking the time to share your positive feedback about Cerebral! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your feedback motivates us to keep pushing the bar higher. To say thank you, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Again, thank you for your encouraging review! If you need further assistance or have any questions, please feel free to reach out. We're here to support you. Kind regards, Customer Engagement Team, Cerebral
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Casey N.
Dec 3, 2024
I absolutely love cerebral
I absolutely love cerebral. I was seeing Ronnie for a few years, and then stopped due to insurance not covering, but I just returned to Cerebral, and am back seeing Ronnie and a doctor. They’ve been so helpful and listen to me. The doctor gave my options on how I wanted to proceed with any medications and how I wanted to take them. She let me decide and listened to every word I said, offering comfort and guidance. Ronnie is such a great counselor. He’s helpful and listens, offering insight into the things I’ve spoken about. He’s a great person to talk to. I couldn’t recommend it more!
Response from CerebralDec 3, 2024
Hello Casey, Thank you for sharing your positive feedback about Cerebral and your care team! Your kind words motivate us to keep pushing the bar higher. To say thank you, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Once again, thank you for your uplifting review! Should you need further assistance or have any questions, please feel free to reach out. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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MARY K.
Nov 25, 2024
Prescriber was so kind and knowledgeable
Prescriber was so kind and knowledgeable
Response from CerebralNov 26, 2024
Hello Mary, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/ . Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Ie
Nov 23, 2024
Horrible company
Horrible company. They are not able to help you. You call or message about a issue and do not hear from them in days and no one can give you a correct answer.
Response from CerebralNov 25, 2024
Dear le, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Alleia J.
Nov 20, 2024
The woman I spoke to was very kind and…
The woman I spoke to was very kind and understanding. Sometimes dealing with a mental illness is embarrassing and I don’t like sharing it even with professionals or anyone. But she understood that, and knew what I needed with out making me feel uncomfortable. I’m sure that my new self care routine will work for me and my future and that I am thankful for.
Response from CerebralNov 21, 2024
Alleia, We truly appreciate your positive feedback about your care provider and Cerebral! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. As a way of saying thank you, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Best regards, Customer Engagement Team, Cerebral
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