Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Aesthetically by William F.
Oct 24, 2024
Very caring and competent provider
Very caring and competent provider, which is rare in mental health. She was knowledgeable and collaborative. I recommend highly.
Response from CerebralOct 25, 2024
Hello, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/ . Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Miguelito A.
Oct 24, 2024
I feel that my therapist tought me…
I feel that my therapist tought me great coping skills for past actions that i regreted.I feel more hopeful for the future and have found a reason to live that i previously did not know existed. I found the change my life needed because i was definately headed towards the wrong path because of lack of confidence and loneliness.
Response from CerebralOct 24, 2024
Hello Miguelito, We truly appreciate your positive feedback about Cerebral! We're happy to hear that you had such a good experience with your therapist. As a way of saying thanks, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/ . Again, thank you for your uplifting review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help! Best regards, Customer Engagement Team, Cerebral
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Capri D.
Oct 23, 2024
Cerebral will overcharge you and not notify you
Nowhere when I purchased my $30 monthly subscription for medication with insurance did your policy state I’d have to pay an additional $100 per session. I had to schedule 2 different appointments with a prescribers because the first one was so ineffective in understanding my clear diagnosis and was pushy towards prescribing me a medication I clearly stated I had negative symptoms with. Either way, this company has shady policies and is not transparent about disclosing their pay structure so you blindly pay extra fees. Absolutely ridiculous that this is the treatment people who are seeking mental help experience.
Response from CerebralOct 24, 2024
Hello Capri, Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. We apologize for any confusion you have faced with our billing structure. For in-network insurance clients, our subscription fee is $30 per month + applicable copays/coinsurance to be later billed after submitting claims with your insurance provider. We also empathize with your concerns and understand the importance of getting a medication that is right for you. Your well-being is our top priority. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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veronica R.
Oct 21, 2024
Love it extremely helpful
Love it extremely helpful
Response from CerebralOct 21, 2024
Hello Veronica, Thank you for sharing your positive feedback about Cerebral! Our team consistently strives to provide high-quality care and service, so it is encouraging to hear that you had a positive, helpful experience. As a way of saying thanks, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/ . Once again, thank you for your uplifting review. Should you need further assistance, please do not hesitate to reach out! We are here to support you. Best regards, Customer Engagement Team, Cerebral
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lhlankford
Oct 20, 2024
This app is absolutely wonderful!
Dr. Shaffer on this app is absolutely wonderful! She's a great listener, great conversationalist and a wonderful person all together. I LOVE this app so far, I definitely recommend it to anyone who needs someone to talk to.
Response from CerebralOct 21, 2024
Hello, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/ . Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Michael C.
Oct 18, 2024
They Don’t mention until after you’ve…
They Don’t mention until after you’ve already purchased a subscription and done your first session that they don’t prescribe ADHD medication. I paid for 3 months thinking this would be the solution to getting adhd meds without health insurance. Not holding my breath on getting a refund based on the scammy tactics they’ve used already either.
Response from CerebralOct 21, 2024
Hello Michael, Thank you for sharing your concerns about your medication. We sincerely empathize with your situation. You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications to treat ADHD that may offer similar relief. Please look out for an email from our Client Engagement Team directly. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
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Elle
Oct 17, 2024
Affordable and Grateful
I am a low income household with mental health struggles bleeding from childhood into adulthood. I am highly anxious and not insured, Cerebral has been a very good source for assistance when it comes to my mental health.
Response from CerebralOct 18, 2024
Hello Elle, Thank you for your excellent feedback about Cerebral! We're thrilled to hear that you had a positive experience, as our team is committed to providing exceptional care and service. Your support motivates us to keep up our efforts. To show our appreciation, we invite you to participate in our referral program. By recommending us to your friends and family, they can also enjoy the outstanding service we offer. You can find more details here: https://cerebral.com/refer/. Thanks again for your kind words. If you have any questions or need assistance, please feel free to reach out. We're always here to help. Warm regards, Customer Engagement Team Cerebral
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Declan A.
Oct 16, 2024
Five stars
Very easy to use effective system and a great doctor was provided.
Response from CerebralOct 16, 2024
Hello Declan, Thank you for your great feedback about Cerebral! We're delighted to hear you had a positive experience, as our team is dedicated to delivering exceptional care and service. Your support inspires us to maintain our efforts. As a token of our appreciation, we invite you to join our referral program. By recommending us to friends and family, they too can benefit from our outstanding service. More details are available here: https://cerebral.com/refer/. Thank you once again for your kind words. If you have any questions or need assistance, please feel free to reach out. We’re always here to help. Warm regards, Customer Engagement Team Cerebral
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