CerebralReviews of cerebral.com

I found Cerebral at a very low time in my life. The prescribers I've worked with have been so amazing. Life gets better and better with their help!

So far, I have seen some benefits from the change in my medication thanks to Mr. Estrada. I am disappointed that I did not get to meet with a therapist in my first month and feel as if I should receive either a partial refund or perhaps a discount on the next month's service? However, I am currently satisfied with my new therapist at the moment in the early stages. Be patient if you don't feel like you are getting the service that you are paying for.

I've given Cerebral 2 chances. 1. My initial experience ended in cancellation. I was billed for months I was unable to receive any kind of care due to scheduling availability and poor organization on their part. I was able to wrangle a refund. 2. I reactivated my subscription almost a year later and went in knowing better this time about how it worked. They improved their scheduling process. I had great experiences! Both prescriber and counselor were knowledgeable and encouraging. I was in a good place at last. Then my counselor was laid off. It was a shock. She kindly relayed to me my progress and gave recommendations for continuation of care. But I don't think Cerebral deserves my continued financial contribution. You've left your wonderful employees and patients-in-need at a complete loss right before the holidays. Forming a working relationship with a counselor can be a challenging and vulnerable process. Then suddenly it's been severed. How can you expect anyone not to cancel their accounts after abruptly dropping the service? Counselors are individuals and so clearly not "one-size-fits-all", interchangeable, or expendable assets! Why would I go through the trouble and risk of only potentially finding someone else I mesh with who you haven't laid off (yet)? Just to start all over. Why would you put your vulnerable patients through that? Cerebral had such great potential. If only they stayed true to their mission instead of becoming another money-hungry, disingenuous, cliché.

The care coordinators that work with you and your provider are prompt and efficient. The therapist and practitioner that I saw truly listened to me and answered my questions to the best of their ability. They also are considerate and thoughtful about their patients’ own opinions on their treatment and conditions.

This is cheaper than going to doctors office. And if your therapist or prescriber doesn’t work for you, you can change them. It’s a flat fee monthly, plus meds out of pocket. For now this is working out for me. These people are medical professionals that matched me with meds that work great (as opposed to my PCP at a hospital that kept putting me on wrong meds $200/visit). I am grateful for cerebral. My quality of life has improved tremendously. I quit smoking cigarettes, I enrolled in trade school and graduated successfully and have a career now (none of which seemed possible prior to cerebral). Thank you, from the bottom of my heart.

I came to Cerebral after trying to connect with a therapist through the medical insurance route. It was really cumbersome, and after having chose a therapist and done one session, came to find that my insurance company which had previously been okay with the therapy were no longer. Fast forward I had heard about Cerebral and how easy it was to get registered and download the app. Also, given that I had signed up around when Covid was a real issue the choice was easy. Thus far I have found Cerebral to be amazing. I have access to therapy content from my mobile device as well as my therapist and prescriber. Also, I I can see a positive difference in my anxiety/depression levels from when I started till now!

I was a member for three months, then closed my acct. 1. For $80/month, I received a care counselor, 30min/month, and a practitioner, 15-30 min/month. Neither felt like enough time to accomplish anything. 2. To speak with your consoler or practitioner, you must message your "care coordinator" to initiate communication. This was fine until I had a severe medical concern and attempted to contact my physician. The coordinator would not send my message until I explained the situation to them over text. I expressed I was not comfortable doing so, and the coordinator never passed along my message. Luckily I had an appt scheduled already in the coming days... This act was careless. 3. I closed my account after the above experience and selected "issue with my care team"; Cerebral didn't care to ask why; they just offered me a discount to continue my service. My consoler and physician were great, but I didn't make any significant progress due to the short appt window and time between appointments. From the research I've done, the CEO has faced scrutiny for focusing more on profit rather than the care of their patients.

The first time in a LONG time I’ve felt comfortable, heard and understood by not only my counselor, but my prescriber as well. Cerebral has been life changing as a mom, wife and friend. I wish I could give Cerebral more stars!