CerebralReviews of cerebral.com

I was with cerebral from December 2021 to July 2022. After the first two visits I was bounced around to different people. They missed appointments and delayed medication refills. When I joined they advised my insurance covered my visits. There were changes in policies and I arranged to leave. Since I left every month I get a new message saying my insurance had determined I’m financially responsible. Each time it’s for one month and last month they tried charging me 2 times for march. No one has provided proof and my insistence has not notified me that they declined any request.

My visit was great. The customer service leaves a bit to be desired. When I first joined I was not able to schedule an appointment. Then after multiple tries and sending a message that has yet to be answered I was able to schedule an appointment with a provider. At the end of the visit I was instructed to schedule my next appointment which I was not able to do. I have sent another message regarding this and I am waiting for an answer. In the meantime the medication the provider prescribed is not covered under my insurance plan, I called and spoke to a nice woman who is supposed to send a message to the provider. I also inquired about scheduling my next appointment and was informed I will receive a link two weeks prior to my next appointment that will allow me to schedule said appointment. I am not sure how the software knows when I am supposed to have my next appointment since it is based on when I start the medication 🥴. Feeling a little frustrated

It works for me. I don't struggle with any severe mental health issues and this app has been great for processing some big stuff and small stuff. Unfortunately, my pharmacy no longer accepts prescriptions from them and I can't get my Adderall from here anymore. Otherwise this would be 5 stars

I have to leave another review, as they are CONTINUING to charge me MONTHS after I stopped using their platform. During my subscription with them it was a constant rollercoaster. I constantly had providers that had to cancel and weren't very professional. I finally had one good provider but out of no where they switched me to a provider that was not only rude but insisted that she perscribe me a medication that caused me side effects, despite being open and letting her know. This provider did not listen to anything I had to say and I was given yet another provider. when you have an issue, good luck talking to a real person in the chat. Not even sure what the care counselor is even for because they do nothing. My overall experience was terrible so I decided to quit. When I did, after months they decided to continue to charge my card, saying insurance determined I was responsible yet my insurance showed me proof their company was paid. They are also refusing to show me any invoices for the months I used this company under my insurance. I think it's necessary to write these reviews to hopefully prevent someone vulnerable from getting taken advantage of by cerebral. This is not a company that i would recommend to ANYONE down on their luck and in need of help. There are plenty of great options out there, but cerebral is not one of them.

I've been using Cerebral for years, and continue to love the service. It's affordable and easy to use. They have tools and resources available and your prescriber listens, and works with you to find the right medication balance. My therapist is amazing as well!

I love Cerebral. They work with you in the comfort of your own four walls. They have so many tools to help others out. When my prescriber switched I was notified right away and I was able to choose who I wanted to work with. Medication was easy to get delivered and if I needed to get it through my pharmacy it was easy no hassle. I would recommend them to everyone.

Started off well, was with Cerebral for over 1 year, and then they kept losing good Care Counselors & reassigning me for the last 4 months (all of which I was charged for without talking to a counselor that entire duration. The 5th month I was informed they "ran out of Care Counselors" and if I wanted to see a therapists I would need to upgrade my plan. I asked numerous times for a refund of a service I didn't use for the previous 1, 2, 3 and 4 months but all they would offer is 30% off my next month with a therapist that cost 300% more. Ridiculous. In my mind, they stole $400 from me. Don't trust them.

The service was going great until I found out from my care counselor that she was being laid off along with most other care counselors. This is occurring right before the holidays which are rough not only for customers who do not want to lose a service but also for the countless care counselors. Cerebral STILL has not notified me directly, I had to find out from my counselor. It's very unprofessional that Cerebral has still not notified me. I will no longer be using the service.