AJ MadisonReviews of ajmadison.com

Jill was very pleasant and easy to work with, and she went out of her way to track down the information I needed.

This website promises same day delivery and/or one day delivery if you order by a certain time. Then you find out that it's all lies and you won't get you appliance for a week or more. And this is just a guess as I have not actually received my stove yet. Plus, when it does show up, I have to the hire a plumber to hook up the gas as they don't do that. So now I'm trying to coordinate two services when I have no idea when one of them will arrive. Every time I call, I get a different answer and different set of lies. See less

I am extremely disappointed with my experience purchasing a commercial Speed Queen washer, dryer, and coin slide from AJ Madison. I purchased the washer and dryer in December 2025 and the coin slide in March 2026. From the beginning, I encountered multiple issues that took months to troubleshoot and still were never fully resolved. First, the washer did not operate as expected because the hot and cold water labels were reversed, causing confusion and preventing the machine from working effectively. This required extensive troubleshooting before the cause was identified. Second, the motherboard had to be replaced after the original installation because the instructions provided were inadequate. The documentation did not provide clear guidance for installing or configuring a commercial coin-operated laundry setup. I was expected to install the equipment myself with very limited instructions, which resulted in additional time, frustration, and unnecessary troubleshooting. Finally, the coin slide never functioned properly. The machine could be activated without payment, defeating the entire purpose of purchasing a coin-operated system. Even after countless hours of research, troubleshooting, replacing parts, and working with technicians, the issue remained unresolved. Throughout this process, AJ Madison repeatedly referred me to Speed Queen because they do not install or service these commercial units. I was left coordinating between AJ Madison, Speed Queen, and authorized service providers while paying out of pocket for additional assistance. Although replacement parts were offered, I was expected to install them myself. I requested a refund on multiple occasions because the equipment never functioned as intended, but my requests were denied. I ultimately filed a complaint with the Better Business Bureau in hopes of reaching a fair resolution. Unfortunately, the complaint was closed as unresolved. My biggest disappointment is not that problems occurred—mechanical issues can happen with any product. My disappointment is that I never felt either company took ownership of resolving them. Instead, I spent months being redirected between different companies while investing significant time and money trying to make equipment that should have worked from the beginning. Based on my personal experience, I cannot recommend purchasing commercial laundry equipment from AJ Madison. I encourage prospective buyers to thoroughly understand what installation, support, and warranty assistance will actually be available after the purchase, especially if you are buying a commercial coin-operated setup.

Joseph Feltz, “my” sales rep, was wonderful…helped me through the purchasing process, answering all my questions promptly with all the info I needed. Making a purchase of this magnitude ($2000) is no small matter to me. I needed to feel secure I was dealing with the right company and getting the right product. Joseph allayed my concerns & was patient with my multitude of questions, including some “what ifs” I had after reading negative reviews about AJ Madison. When I placed my order, I did so with confidence, certain I was doing the right thing and dealing with the right firm, all because of Joseph. Please tell him how happy I am I had his help throughout the process. If only all interactions were this pleasant! Whoever hired Joseph should be commended too. They made a great decision!

Underwhelming experience, despite loving the washer and dryer we purchased. As others have mentioned, items are listed as “in stock,” but that is misleading. They label products as in stock even though they still have to be shipped from a warehouse, which can take several weeks—as was the case for us. I wish this had been explained when I called the salesperson to confirm my order. To make matters worse, they confirmed a delivery date for the following Friday. When I called that Friday afternoon to ask where the delivery was, I was told they hadn’t even received the units yet and it would be another three weeks! Somehow they managed to get them within two weeks after that, but then the biggest issue occurred. I had paid for their white-glove delivery and installation. After the installation, I discovered that: a) they plugged the washer into the wrong outlet (the wrong voltage), even though I was home and could have pointed them to the correct one. It also clearly says in the bash if the washer to plug it into the dryer! I didn’t think I needed to supervise a professional installation team. b) even more concerning, they cut off the third grounding prong from the washer’s power plug so they could force it into the wrong outlet. That is a major safety concern and completely unacceptable. When I called customer service, I was transferred to the parts department. They didn’t even acknowledge how serious this was. Instead, I was simply told to send photos and that I would “just have to wait because there are a lot of people ahead of me who also need support.” Classy response—especially considering this was a problem their own installers created. To make matters worse, the support representative later told me that the installation team claimed they had done no such thing. Well, the third grounding prong certainly didn’t disappear on its own. Was I supposed to believe it somehow fell off by itself—or were they actually implying that I cut it off? I then had to follow up multiple times just to get an update, and each interaction felt equally dismissive. Now, ten days later, I’ve finally received a message saying they’re coming back, although I’m still not entirely sure what they’re plan is. Replace the power cord? Fix the installation? I also still haven’t received confirmation that this won’t affect the manufacturer’s warranty. If this had happened with some random small appliance store, I might not have been quite so surprised by the poor workmanship and lack of customer support. But this is a fairly large company. Is it really too much to expect a properly trained installation team, competent customer support, and people who take responsibility when they make a potentially dangerous mistake?

This company is not legit. We ordered over $50k in appliances from them and they have ignored issues on defected/dented appliances on arrival. Do not order from them as they will not take care of you if there are any issues with your order or delivery - huge regret not using a local company.

Wow Joe actually looked up my dishwasher and the front panel I was looking at, couldn’t figure out if it matched on the website so he CALLED Miele and got confirmation and then CALLED me to confirm it. I’m honestly shocked he’s a real person and not AI. 10/10 service. Putting the order in now. Thanks Joe!

AJ Madison was one of the only places that had a speed queen in stock and was willing to deliver it to my ZIP Code in Maryland. They’re online chat had immediate response with straightforward answers no bait and switch sales tactics. They have my washing machine to me within the week. Great experience.