AJ MadisonReviews of ajmadison.com

Grace was a pleasure to deal with the entire transaction. Very professional, knowledgeable and easy to comprehend. Answered all my questions precisely and articulately. Looking forward to using the company in the future.

The staff at AJ Madison are the best. They have helped each time I had an issue quickly and efficiently plus they are super friendly.

Customer service is excellent, from either phone or email. Knowledgeable people.

**⭐ 1 STAR — BUYER BEWARE! PAID $2,525.03, NEVER RECEIVED THE APPLIANCE, AND AJ MADISON KEPT $505.01!** I strongly recommend thinking twice before purchasing anything from AJ Madison, especially an expensive appliance. On October 6, 2026, we purchased a KitchenAid cooktop from AJ Madison for $2,525.03. We confirmed a delivery appointment for October 12 between 1:30 PM and 5:30 PM. Their delivery company subsequently changed our appointment to 4:30 PM–8:30 PM without our approval. Our business closes at 6 PM, but we made arrangements to stay after hours to receive the appliance. **THE DELIVERY NEVER ARRIVED.** After numerous calls, emails, and attempts to resolve the situation, we requested cancellation and a full refund. Instead of taking responsibility for the delivery problems, AJ Madison attempted to charge us a **35% RESTOCKING FEE**. Think about that. We never received the appliance. We never accepted delivery. We never even had the merchandise in our possession. After further complaints, AJ Madison reduced the fee to 20%, as though that somehow made the situation acceptable. They refunded $2,020.02 but **KEPT $505.01 OF OUR MONEY**. We never agreed to accept that partial refund as a final resolution. Despite providing documentation and explaining the delivery situation repeatedly, AJ Madison refused to issue a full refund. We have since disputed the transaction with our financial institution and pursued a formal consumer complaint with the New York State Attorney General. I understand that businesses have return policies. However, I strongly disagree with charging a customer hundreds of dollars in restocking fees when the merchandise was never delivered and the cancellation followed problems with the company's delivery arrangements. **This has been one of the most frustrating purchasing experiences I have ever had.** What should have been a straightforward appliance purchase turned into hours of wasted time, unnecessary stress, and a dispute over $505.01. My advice to anyone considering purchasing appliances from AJ Madison: **READ THEIR RESTOCKING POLICY CAREFULLY. UNDERSTAND THEIR DELIVERY ARRANGEMENTS. AND THINK VERY CAREFULLY BEFORE GIVING THIS COMPANY YOUR MONEY.** Based on my experience, I would never purchase from AJ Madison again. **BUYER BEWARE.**

Amazing chat service rep who was very generous with some great discounts.

AJ Madison is great to work with. Been ordering from them the last 15 years and never had any problems. My last order was the first time I had to contact customer service. The Bosch fridge was damage when the delivery company bumped our granite counter top and damage the fridge door. AJ customer service (Fernando) was amazing to work with. There was a delay on getting the door and they follow up at every step of the repair.

I was very satisfied with the answer and the fast reply.

The sales and customer service folks that I talked with were very helpful. They were efficient and answered my questions quickly.