AJ MadisonReviews of ajmadison.com

In summary after three attempts, I ended up with no stove from AJ Madison. The first one came and was damaged and also arrived a week late. The replacement that was sent out for that was also damaged. And the third one that they said they would send out was going to arrive too late for what I needed so I ended up canceling the order altogether and ended up buying the same oven at Lowe’s with much quicker delivery. I should say that I ordered from AJ Madison initially because they showed the fastest delivery time but clearly that turned out not to be the case.

They replied in a swift manner. Some companies ignore people's requests for days, or not at all. AJ Madison acted with alacrity. Thank you.

Buyer Beware — Extremely Disappointing Experience with AJ Madison Ordering a major appliance online requires trust. You expect the product to arrive on time, undamaged, and with the retailer standing behind the purchase if something goes wrong. Unfortunately, our experience with AJ Madison was extremely disappointing. The customer service representatives we dealt with were polite and friendly, but the actual experience was a different story. We purchased a refrigerator from AJ Madison because the price was reasonable and, more importantly, the estimated delivery timeframe was significantly better than competing retailers. Delivery was outsourced to AM Trucking/AM Home Delivery, and scheduling quickly became a nightmare. Our refrigerator apparently sat at the delivery company’s facility for approximately a week, yet we were given a delivery date another week out that did not work with our schedule. We were repeatedly told there was no flexibility because deliveries were determined by a geographic scheduling system and that our area was serviced only once a week. Over several days, we made approximately 7–10 calls to AM Home Delivery and a similar number to AJ Madison trying to find a workable solution. Eventually, we were notified the day before delivery that the refrigerator would arrive the following day, forcing us to rearrange our schedule. Then things got worse. We paid for white-glove delivery because the refrigerator was going into an area that had just been completely renovated with brand-new cabinets and flooring. The delivery crew installed the refrigerator, attached the handles, and left. After they departed, we discovered that the refrigerator was scratched near the handle area and our brand-new flooring had also been damaged. I immediately contacted AJ Madison. I was initially told that the damaged refrigerator door would be replaced. I provided photographs as requested. I was also directed to file a separate property-damage claim with AM Home Delivery/AM Trucking. That claim process has been extraordinarily burdensome, requiring detailed measurements, photographs/video, and a notarized chronological statement, all within 24 hours. We were then told not to expect a response for approximately 30 days while the claim was reviewed. And despite initially telling us the refrigerator door would be replaced, AJ Madison later offered a touch-up kit and $200 instead. We purchased a new refrigerator. We did not purchase a damaged appliance that needed to be touched up. This experience has cost us an enormous amount of time and frustration, and the matter remains unresolved. Afterward, I researched AM Trucking/AM Home Delivery and found numerous negative consumer reviews and a reported “F” BBB rating at the time I looked. Had I done that research beforehand, I would have seriously reconsidered this purchase. My advice to other consumers: do your homework. Before ordering a major appliance from AJ Madison, find out exactly who will deliver it, research that company, and understand who is responsible if the appliance or your home is damaged. The friendly customer service representatives were not the problem. The problem was the overall process, lack of flexibility, damaged appliance, damage to our newly renovated home, and the difficulty obtaining a satisfactory resolution. Based on our experience, we would not purchase another major appliance from AJ Madison. If you’re considering ordering from them, think twice—and research the delivery company before you place the order.

I purchased a new KitchenAid ice-maker from AJ Madison and they provided white glove delivery and installation services. They exceeded my expectations throughout the process and Highly recommend them for all of your Appliance needs.

Impressed with AJ Madison. Josh Moore is so knowledgeable and very helpful. Definitely recommend AJ Madison.

It's been 31 days since I ordered a washing machine and I still don't have it. Every time I call I am told it is in transit. It could be in transit by a mule and get here quicker than 31 days. Shipping is HORRIBLE. And I've already paid for a product I don't yet have. Avoid this company!

Great service

Ordered a dishwasher at a reasonable price on July 1st and AJ Madison's site said it ships on July 9th. That doesn't sound to bad, but that's not the full story. It did in fact ship on July 9th, but not to our address, it shipped to a third party delivery group (AM Home Delivery). They said we would get a tracking number in 48 hours, we never got the tracking number, so I call AJ Madison's several times to finally get tracking information. Tracking just says "in transit". I call AM Home Delivery. They can't tell me anything except the dishwasher was sent to their hub in New Jersey, and for the last 5 days has been enroute to another hub in NC. AJ Madison's are entirely disingenuous! It's not being "shipped" to you, it's being shipped to a third party, and that way each party can wash their hands of the problems and issues. Had I known I would NOT have ordered from AJ Madison's.