AJ MadisonReviews of ajmadison.com

Quick and painless process. And really nice to speak to someone I can understand on the phone.

Our refrigerator purchase was easy and the item arrived when scheduled. Unfortunately there was concealed damage to the front of the freezer drawer. But AJ Madison's customer service staff took charge getting a replacement and the process was handled very smoothly.

Worst customer experience possibly ever. We were lied to that our outlet could not support the appliance, told to hire an electrician, and then it took forever to get through the intentionally awful customer service system to get a team back out to install, and then they had us waiting around all afternoon and night only to not show up. It’s so bad this must be their business model. Look up “terrible” in a thesaurus and put all of those words their website’s “about us” page.

This company has terrible customer service. They are rude and once they get your money there is no help available. They do not respond to emails or chats and if they answer the phone they are disrespectful and unhelpful.

We bought all our 3 major appliances from AJ Madison - Dishwasher, Refrigerator, Induction range and Stove. While they did offer very good pricing on these items - my real concern was servicing in the (unlikely) event that something went wrong. I asked the on-line salesperson if they "serviced" these items - and the answer I got back was yes - yes we service all items we sell. Well depending on how you define service - I suggest you buy your next appliances from someone else. From my experience AJ Madison defines servicing as going something like this - if after purchasing your appliance and you have a problem - you contact AJ Madison and they will provide you with the name of the manufacturer or if you purchased insurance (which we did) they will put you in touch with AllState - and then you have to work through either the manufacturer or AllState. AJ Madison DOES NOT directly service any appliances which may fail.

Terrible customer service once you purchase. They will NOT respond to emails or chat if you have an issue. If you call there is a very long wait to speak with a very unprofessional person who is of no help. Avoid this company!!

Installation service was shaky at best. They poorly installed the stainless steel door cover and broke a screw off in the door. I had to show them how to hook up the water line. Ultimately I ended up doing the install myself. AJ Madison credited me for the install cost plus a drain line I had to buy.

I purchased a dishwasher through AJ Madison and what followed was weeks of delays, miscommunication, and ultimately having to do the installation myself. The item arrived at the local warehouse on May 8. I was promised contact within five days to schedule delivery — none came. I had to call the third-party delivery company myself, only to discover logistical errors that had stalled everything. After multiple calls and a three-way conference with both companies, the delivery was then quietly cancelled without any notification to me. I had to reinstate it myself. We were then informed there would be a $600 fee for a small truck. AJ Madison agreed to split this, but only after I pushed for it in writing. I ultimately paid $300 for a delivery problem that stemmed from their carrier's failures. When the delivery finally arrived, the situation went from bad to worse. The installers could not figure out how to turn off the water valve under the sink. They then refused to install the new dishwasher or remove the old one, claiming a copper line was corroded — it was in fact simply an air intake joint. Basic plumbing knowledge would have made that clear. I ended up installing the dishwasher myself and hauling away the old unit on my own. I spent an extraordinary number of hours on the phone and via email just to receive and install something I paid for. At times I genuinely questioned whether this was legitimate. AJ Madison cannot meet the most basic standards of delivering and installing a purchased appliance. I would strongly caution anyone considering ordering from them, particularly for appliances requiring delivery and installation.