AJ MadisonReviews of ajmadison.com

I spoke to Estelle in customer service and from the very beginning, she restored my faith in this company. Thank you for hiring such a great person who listened to my problem and advocated for me.

After calling into the Ferguson company ( and I use them alot as an architect) they never called back for 2 weeks. I just wanted to place an order , but nothing. So after research I found the same product elsewhere and actually it was $400 less , without discounts , and I ordered immediately. I will always direct my clients here , moving forward.

Great price, good follow up communication, and "Johnny on the spot" with a repair request.

I phone ordered two dishwashers One week later I called to check, the representative said he could not find any order (I never received any emails about the order I did receive marketing adds) That means the email address was correct) So with that rep on the phone I ordered again. Finally I received 4 dishwashers To return the 2 that was their mistake they wanted a 35% rest-stocking charge …. This was their mistake not mine I will never deal with or recommend these crooks !!

Worst company ever !!! 10 delivery delays!!!!! F@#k you A.J.Madison your company sucks!!!

I don't even know where to start. I bought most of my appliances from this company. Last year I got my dishwasher and fridge. The dishwasher arrived broken, so it had to be sent back. No big deal—sh*t happens. What wasn't okay was that they couldn't install the custom panels. I had to figure that out myself. It's really not that hard, so I'm not sure why a company that advertises professional delivery and installation doesn't know how to do it. Then they rushed through the installation and apparently decided some of the mounting hardware wasn't necessary. My fridge is still not secured to the wall or cabinet. Anyway, what finally pushed me to write this review was my washer and dryer delivery. I placed the order on May 29, 2026. On June 18, the delivery truck just showed up at my house—no phone call, no text, no delivery notice. Bro just calls he's 15 min away. Lucky I happened to be home. They couldn't install the units because the stacking kit wasn't there. Again, sh*t happens. I called the company, and nobody seemed to give an F. I asked them to rush the stacking kit, but apparently "rush" means 8 freaking days. The kit finally arrives on Friday 6/26 after business hours, so I can't even call to schedule installation until Monday. I call Monday. Same attitude. "Yeah, the delivery company will call you." A day and a half later, they finally schedule me for Wednesday between 12:30 PM and 5:30 PM. From 5:30 until 7:00 PM, I'm calling every 20 minutes because they're late. Every single person tells me, "They're on the way. You're next. About 20 more minutes." Spoiler: they never showed. At 7:00 PM I finally gave up because I work 7 PM to 7 AM. Thanks to them, I was already late for work. I told them I work nights and sleep during the day, so they needed to give me a smaller delivery window next time. The woman literally told me no. I then got an automated message saying they'll be there Thursday between 6:30 AM and 10:30 AM. I immediately call and explain that I don't get off work until 7 AM and ask them to come after 7:45, especially considering they already wasted an entire day because of their screw-up. Her response? "I'll put a note. But most likely no." LMAO wtf Of course, at 6:00 AM I get a call saying they're on the way. I'm like, "No, the F, you're not. Come after 7:45." The driver tells me, "We have a schedule. You'll need to reschedule." At this point I'm beyond pissed, so fine. Whatever. I go to sleep. At 2:30 PM I wake up to someone violently pounding on my front door. I live in a gated community. They don't have the code, and it didn't even cross my mind someone could be this retarded. I thought my building was on fire or something. To me, it was basically 2:30 in the Fing morning because I'd only been asleep a few hours after working all night. I check my phone and see a text from the delivery driver saying he's outside. What the actual F? This psychopath was pounding on my door for at least five minutes after I woke up. There was absolutely no way I was letting that efing lunatic into my home after that. They blew me off at 6 am and said they're not coming today, so WTF are you doing here acting like a total efing psycho? Of course I couldn't get back to sleep, so I worked another 12-hour night shift, completely exhausted. That was Friday. Today is Tuesday, July 7—over five weeks after I placed my order. I have not heard a single efing thing from this company. Nobody has called to reschedule. Nobody has apologized. Nobody has refunded the $220 installation fee for an installation that never happened. I finally hired a handyman who showed up the same day and had the washer and dryer stacked and installed in 40 minutes. Not that hard, AJ Madison. F you for real!

Buyer beware. We are now 4 plus months without a working microwave. We ordered a new Viking Microwave and after 1month it was delivered damaged by the AJ Madison shipper. After never getting a response from AJ Madison, we starting contacting Viking direct. Viking over 2 months and 2 different service companies that came out to review damaged product began process of issuing us a replacement. At the end if the day Somehow AJ Madison got involved and thru emails directed the replacement microwave not to be sent to customer stati g customer doesn't qualify for a replacement due to the fact that we reversed the credit card payment until we saw some kind of effort to get a satisfactory response from either AJ or Viking. Emailed AJ and told them that we would gladly reverse the credit card payment or issue a new payment as soon as they showed to us that they could deliver a working microwave. 4 month plus now and we in now have not heard back from AJ. I would never go anywhere but to lowes or Home Depot in future. Big mistake on our part. Home Depot and Lowe's will stand by you. We now are heading to one of these two stores to purchase a new microwave for far less than the Viki ng. BE CAUTIOUS WITH AJ MADISON!

AJMadison offers competitive prices. Their delivery service is excellent and professional. I've bought many appliances from them. My most recent purchase, an Element range, ended up having an issue with the oven after 3 months (a manufacturer problem.) Because it was still covered under the manufacturer warranty, AjMadison quickly offered me a refund or replacement. I chose a refund but ordered again from them. They credited me for a delivery, haul and install which was very good of them so I wouldn't have to pay those again. Customer service was easy to reach and was easy to followup with which is rare. I had one email to contact and they knew who I was with each communication. Thank you Mariami and your AJMadison customer service team!