ZoomOnlineZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps. #SwitchToFiberInternetCheck CoverageSee Pricing
ZoomOnline (zoomonline.com) has 100 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · Tempe, Arizona
Excellent
Internet & Software · Glendale, Arizona
Excellent
Internet & Software · Scottsdale, Arizona
Excellent
Internet & Software · Hereford, Arizona
Excellent
100 approved reviews, newest moderated first
customer
.your workers were very respectful and helpful
Response from ZoomOnlineJul 28, 2025
Hi, Thank you for the kind words! We’re so glad to hear that our team was respectful and helpful during your experience. Providing great service is our top priority, and we truly appreciate you taking the time to share this! Welcome to the ZoomOnline Family. -The ZoomOnline Team
tilda
The workers made sure we could get our internet working all parts of our home. Thank you
Response from ZoomOnlineJul 28, 2025
Hi Tilda, Thank you so much for your review! We're glad to hear our team made sure your internet is working smoothly throughout your home. That’s exactly the experience we aim to provide! We appreciate you choosing ZoomOnline and are always here if you need anything. -The ZoomOnline Team
Joseph E.
The technicians and installers were extremely courteous, professional quick and clean. I could not have asked for more.
Response from ZoomOnlineJul 28, 2025
Hi Joseph, Thank you so much for your kind words! We're thrilled to hear that our technicians and installers made such a great impression. Providing professional, efficient, and courteous service is what we strive for, so it's wonderful to know we delivered that experience for you. We truly appreciate you being part of the ZoomOnline family! -The ZoomOnline Team
Rick
The installer was awesome. Really cared about his work.
Response from ZoomOnlineJul 22, 2025
Hi Rick, Thank you so much for the kind words! We’re thrilled to hear that your installer made a great impression. We’ll be sure to pass this along to the team it’ll mean a lot to them. -The ZoomOnline Team
MB
The internet has been fine but the customer service and billing issues have been horrible. They require you to setup automatic bill pay which I did. My service started towards the end of the month so I had a prorated invoice of about $2 which went through the automatic bill pay with no issues. Then the next day or shortly after there was a charge for the full bill but my bank must have rejected it thinking it was fraud. I was not notified by my bank OR by zoom that the payment did not go through so I could manually pay. I thought all was fine. Then one day internet stopped working. They had turned off service without telling me that bill was not paid or a notice they were about to turn it off so I can pay it. Then when I called they told me I hadn’t paid bill and to log on to pay it. They couldn’t charge it on customer service end I had to do it. I couldn’t log into app to pay. It took them over a week to give me steps to login. All while I had to fight with them to turn internet back on. I work from home. Finally it was resolved and paid. Then two months later I get a non sufficient funds charge for this issue!! I refuse to pay as they are at fault for not communicating billing did not go through. How am I to know when payments don’t go through?! Service has been horrible. I have been calling for weeks trying to get this resolved and now they show I haven’t paid bill again even though it was taken out of my account.
Response from ZoomOnlineJul 17, 2025
Hi Mindy, Thank you for sharing your experience, and we truly apologize for the frustration you encountered. We understand how critical reliable service and clear communication is. While we're glad to hear your internet service has been working well, we’re sorry for the inconvenience caused by the billing and account access issues. We recognize how difficult it must have been to deal with unexpected service interruption, limited app access, and delayed resolution—none of which meets the standards we strive for. We’ve since addressed the technical issues with your account, and we’re happy to confirm your ticket has been fully resolved. We’ve also taken your feedback seriously and are actively reviewing our billing communication processes to help prevent similar situations from happening in the future. If there’s anything still outstanding or if you’d like to speak with someone directly to ensure all charges are accurate, please don’t hesitate to reach out to us. Thank you again for your patience, and we hope to continue earning your trust moving forward. - The ZoomOnline Team
customer J.
At first, I wasn't totally pleased with Zoom Fiber at all. Was on the phone with Zooms technical support team 3 different times trying to work out the bugs. Nothing was never mentioned by the salesperson or the installation crew about splitting bandwidth. Apparently, most of my smart devices work better at a lower frequency, but all my TV's worked better on a higher frequency. I had so many laggings issues I couldn't even streamline anything. Was about ready to throw in the towel and go back to COX. BUT the last technical support individual I spoke with seemed to get everything working with no more lagging issues. As for the installation techs I feel they need to get more involved rather than walk around someone's home with their phone to see the connection speed. Again, I feel they need to turn TV's on and do a full test making sure there are no lagging issues. I have couple outdoor TV's that they never even looked at. I rated them fairly high afterwards before I knew about all my lagging problems. I wish I could rate them now because I wouldn't give them high marks actually I would give them BELOW score
Response from ZoomOnlineJul 7, 2025
Hi Jeff, Thank you for taking the time to share your experience. We sincerely apologize for the frustration you experienced early on and understand how important reliable service is. If there’s anything else we can do to make things right or ensure your service stays consistent, please don’t hesitate to reach out. We truly appreciate your patience and for giving us the chance to improve! -The ZoomOnlime Team
customer
Pro service
Response from ZoomOnlineJul 1, 2025
Hi, Thank you for the great review! We're glad to hear you had a professional experience with our team. We appreciate your support! -The ZoomOnline Team
Matt M.
I thought the installation went about as bad as it could, I am completely unhappy and would like to cancel my service.
Response from ZoomOnlineJun 24, 2025
Hi Matt, We're very sorry to hear that your installation experience didn’t go as expected. That’s certainly not the standard we strive for, and we completely understand your frustration. Someone from our team will be reaching out to you directly to learn more about what happened and to see how we can make things right. We’d love the opportunity to resolve this and improve your experience. Thank you for your feedback, and again, we apologize for the inconvenience. -The ZoomOnline Team