ZoomOnline Reviews | Read Customer Reviews of zoomonline.com

ZoomOnline Reviews | Read Customer Reviews of zoomonline.com

ZoomOnline reviews

100 approved reviews, newest moderated first

Brianna M.
Dec 3, 2025
No preparation
The schedulers don’t prep you for what the installers do. The installers don’t tell you what they are actually going to do. They also said it would take 15 minutes and took an hour for the install. I’m not happy with the install and I’m not sure I’ll keep this provider.
Response from ZoomOnlineDec 3, 2025
Hi Brianna, We’re really sorry that your new service installation didn’t go as expected. We’ve already passed your feedback along to our operations team, and one of our team members will reach out soon to schedule a call-out and fix the issue. Thank you for letting us know we truly appreciate it, and we’re committed to giving you a much better experience moving forward. The ZoomOnline Team
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Xavier G.
Dec 2, 2025
The final set up was quick and done…
The final set up was quick and done professionally
Response from ZoomOnlineDec 3, 2025
Hi Xavier, We’re so glad to hear your installation and activation went smoothly! Thank you for trusting us and for being part of the ZoomOnline family. We truly appreciate you. The ZoomOnline Team
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John C.
Dec 1, 2025
Our transfer from Cox to Zoomline was…
Our transfer from Cox to Zoomline was absolutely flawless, and the customer service has been impeccable—quick, easy, and consistently responsive. Cox was never this easy to work with, and moving to Zoomline has been a major step up. We can always get ahold of someone with no waiting, and the internet service is far superior to what we had before.
Response from ZoomOnlineDec 3, 2025
Hi John, Thank you for the fantastic feedback! We’re thrilled your move from Cox to Zoomline was smooth and that our service has been a major upgrade for you. We appreciate you choosing us and are available on our Mobile App, Support Email , Support Text or Telephone for any support related queries. We truly appreciate you. The ZoomOnline Team
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Unika W.
Oct 31, 2025
Prompt service call was made at the…
Prompt service call was made at the time promised technician made setting up my password a breeze professionalism was outstanding
Response from ZoomOnlineNov 4, 2025
Hi Unika, We appreciate your feedback and are here to assist you whenever you need it. We truly appreciate you being part of the ZoomOnline family! -The ZoomOnline Team
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Dwayne K.
Oct 27, 2025
Installers were very professional
Installers were very professional, know what they were doing and everything I requested for install was done, very happy, plus helped my wife set up her wi-fi on 3 of her devices, thank you.
Response from ZoomOnlineNov 4, 2025
Hi Dwayne, thank you for the feedback. Were are pleased to read that our team met your expectation and that you are happy with the quality of the installation and support. We truly appreciate you being part of the ZoomOnline family! -The ZoomOnline Team
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Izabella T.
Oct 20, 2025
Professional, Considerate and Efficient.
The gentleman who did the install (he introduced himself but I'm terrible with names) explained step by step what needed to happen. He checked in as he went to make sure I had an accurate timeline of completion. I have cats and he was kind and considerate, making sure they can go outside.
Response from ZoomOnlineOct 28, 2025
Hi Izabella , We truly appreciate your feedback! Our goal is always to provide a professional service and we’re happy to hear that our installers work ethic and consideration during the process met your expectations. Welcome to the ZoomOnline Team. -The ZoomOnline Team
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Anonymous
Oct 14, 2025
Installers were on time
Installers were on time, knowledgeable, and friendly. Answered all my questions and concerns.
Response from ZoomOnlineOct 28, 2025
Hi Steve, We're thrilled to hear that our technicians and installers made such a great impression. Providing professional, efficient, and courteous service is what we strive for, so it's wonderful to know we delivered that experience for you. We truly appreciate you being part of the ZoomOnline family. -The ZoomOnline Team
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Dean H.
Oct 11, 2025
The guys did a great job installing the…
The guys did a great job installing the line from outside to inside the house. Everything was done properly and mounted well. The internet is working great now much better then with our previous provider.
Response from ZoomOnlineOct 14, 2025
Hi Dean, Thank you so much for your kind words! We're thrilled to hear that our technicians and installers made such a great impression. Providing professional, efficient, and courteous service is what we strive for, so it's wonderful to know we delivered that experience for you. We truly appreciate you being part of the ZoomOnline family! -The ZoomOnline Team
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