ZoomOnlineReviews of zoomonline.com

Response from ZoomOnlineSep 10, 2026

Hi Shonda, Thank you for the feedback and were sorry to read that you had a poor experience. In an effort to assist you ,we have tried to lookup your account and service with us , however we are unable to find your details using your first and last name in our system. Our Support team have also checked our system logs and we dont have any customers who's service was down in your area for the period of time which you have indicated. Please can we ask that you contact our support team. Thank you ZoomOnline Customer Support

Response from ZoomOnlineAug 17, 2026

Dear Customer, Were truly sorry for the poor experience you have had with our fiber internet service. As per the customer letter sent our in Apri 2026, we had explained the nature of the extended outage which was related to a fiber break at our backhaul provider Zayo. Should you wish to receive a copy of that communciation, please reach out to our Customer Support Team. With respect to the outage of Wednesday August 12, this was also related to a fiber break , suffered by our backhaul provider Zayo, however the repair time was much shorter. We certainly understand your frustrations and are working to improve the backhaul network service with additional diversity. Lastly, its concerning to read that as a Customer you are finding it a challenge to log a ticket with us. Please note, that you can log tickets through our support emai, our online web portal and our mobile app (available on Andriod and IOS). Our support team are available weekdays and on weekends to assist you. Regards, ZoomOnline Customer Support

Response from ZoomOnlineAug 17, 2026

Hi Joe, We apologise that the experience with your sign up process was long and that you did not receive adequate feedback from our team. Over the past 2 months we have had to freeze new installs in preparation for our network expansion. We have recently unlocked installs and kicked off new installs this week. We hope to open up installs completely to allow customers to place orders and our install process to revert to a completely auotmated process. We will certainly reach out to you to see if you migth be interested to consider our service. Regards, ZoomOnline Customer Support

Response from ZoomOnlineJul 1, 2026

Hi David Were truly sorry for the poor customer experience. The outage was unfortunate and not a great moment for us. Unfortunately inspite of our teams tirelous efforts to assist our backhaul provider, the damage caused to their fiber as a result of construction work in the area affected the resolution time. We hope you received the letter sent out to all our affected customers from our CEO which reflects the ownership we took of the outage and our sincerest apology for the downtime. We certainly will work harder to improve. Regards ZoomOnline Customer Support Team

Response from ZoomOnlineApr 13, 2026

Hi, We apologize for the inconvenience caused as a result of the network outage. We're certainly are not happy that this incident which occured as a result of construction work in the area affected our network as the fiber cables were damaged. We are working with our backhaul provider partners on next steps in an effort to ensure we can minimise the impact of this type of downtime our customers suffered. Regards ZoomOnline Customer Support.

Response from ZoomOnlineJul 17, 2025

Hi Mindy, Thank you for sharing your experience, and we truly apologize for the frustration you encountered. We understand how critical reliable service and clear communication is. While we're glad to hear your internet service has been working well, we’re sorry for the inconvenience caused by the billing and account access issues. We recognize how difficult it must have been to deal with unexpected service interruption, limited app access, and delayed resolution—none of which meets the standards we strive for. We’ve since addressed the technical issues with your account, and we’re happy to confirm your ticket has been fully resolved. We’ve also taken your feedback seriously and are actively reviewing our billing communication processes to help prevent similar situations from happening in the future. If there’s anything still outstanding or if you’d like to speak with someone directly to ensure all charges are accurate, please don’t hesitate to reach out to us. Thank you again for your patience, and we hope to continue earning your trust moving forward. - The ZoomOnline Team

Response from ZoomOnlineJun 24, 2025

Hi Matt, We're very sorry to hear that your installation experience didn’t go as expected. That’s certainly not the standard we strive for, and we completely understand your frustration. Someone from our team will be reaching out to you directly to learn more about what happened and to see how we can make things right. We’d love the opportunity to resolve this and improve your experience. Thank you for your feedback, and again, we apologize for the inconvenience. -The ZoomOnline Team

Response from ZoomOnlineJun 3, 2025

Hi Eladio, We truly regret that your installation left you feeling frustrated and disappointed. That’s not the standard we aim to provide, and we’re sorry for the inconvenience. We’d really appreciate the chance to make this right. Someone from our team will be reaching out to you directly to learn more and see how we can make this right. We appreciate your honest feedback — it helps us improve and better serve our customers moving forward. -The ZoomOnline Team