ZoomOnline Reviews | Read Customer Reviews of zoomonline.com

ZoomOnline Reviews | Read Customer Reviews of zoomonline.com

ZoomOnline reviews

Showing 6 reviews with 3 stars · Clear filters

Scott H.
Jun 20, 2026
Yikes, zoom internet sucks
Yikes, I hate to do it but I have to go super negative with zoom online. We have had nothing but trouble since install day, even to the point of the install team arguing with each other about whether or not the line was cracked during their install. Nothing but excuses and no help from their customer service team as I’ve asked for assistance getting my unreliable internet service sorted out. And what worse is our only other option is cox. Like talk about being between a rock and a hard place. Both are terrible options for Chandler. As an update, I spent $1100 on equipment from Ubiquiti and now I have rock solid WiFi internet, so clearly the problem lies with zoom online’s equipment. Before I purchased the new equipment, I asked zoom to replace their equipment and they ignored the request. So now I don’t know how to rate them, so I’ll average it up to a 3-star; only because their fiber line is doing its job, whereas their equipment is the weak link.
Response from ZoomOnlineJul 1, 2026
Hi Scott, were trully sorry to read that your service experience with us has not been great. This is certainly not what we strive to achieve. Your feedback has been shared with our team. Regards ZoomOnline Customer Support Team
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customer
Aug 16, 2025
Technician was nice
Technician was nice. However trenching did not happen the day before. He took care of it but the total install took longer because of that. Hurried we did not go through all the steps to set up router name etc.
Response from ZoomOnlineAug 18, 2025
Hi, Thank you for sharing your experience with us. We’re glad to hear our technician was kind and helpful, but we apologize for the trenching delay and that the router setup felt rushed. That’s not the experience we want for our customers. Our team will be reaching out to you directly to make sure your router is set up just the way you’d like and to answer any questions you may have. We appreciate your feedback—it helps us improve. -The ZoomOnline Team
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customer
May 13, 2025
installation is not professional its…
installation is not professional its ameauture
Response from ZoomOnlineMay 13, 2025
We're sorry to hear that your installation experience didn’t meet expectations. We strive to provide professional and high-quality service, and it’s clear we missed the mark here. Your input is important to us, and we'd like the opportunity to make things right. Someone from our customer support team will be reaching out so we can look into this further and ensure everything is up to standard. Thank you again for bringing this to our attention. -The ZoomOnline Team
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customer
Jan 29, 2025
Tech was nice and helpful
Tech was nice and helpful, but took way too long to run the line and install. Tech also forgot to seal outside box with silicone.
Response from ZoomOnlineFeb 6, 2025
Thanks for your feedback! We’re glad to hear our tech was nice and helpful, but we’re sorry the installation took longer than expected and that the outside box wasn’t sealed properly. That’s not the experience we want for our customers. We’ve addressed this with our team to ensure future installs are more efficient and thorough. Someone should be reaching out to you, to have someone come out to properly seal the box. We appreciate your patience and for choosing us. Let us know if there’s anything else we can do to improve your experience!
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customer
Dec 27, 2024
Scheduling was not explained well
Scheduling was not explained well. I spoke to your rep and we set a date and time for “installation” then I was contacted by someone else who needed to meet with me and schedule trenching before the install. Also, no one ever explained the levels of service/bandwidth, cost of each, equipment needed, etc. for me to choose the right level of service for me. Also, I can’t figure out how to get myself set up in your Customer Portal.
Response from ZoomOnlineJan 3, 2025
We sincerely apologize for the confusion during the scheduling process. We understand how important clear communication is, and we regret that the details around the installation and trenching weren’t explained as thoroughly as they should have been. We’ll work to ensure that future communications are more transparent, and we appreciate your patience as we correct this. We also apologize for not providing more clarity on our service levels, bandwidth options, and the associated costs. Our team is available to help you understand and choose the best service plan for your needs. Please feel free to reach out, and we'd be happy to walk you through all the available options. Regarding the Customer Portal, we understand you've had trouble getting set up. We’ve already reached out to assist you with that, and we’re happy to guide you through the process to make sure you can easily access and manage your account. Thank you again for bringing this to our attention, and we’re here to help if you have any further questions or need additional support.
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Paul M.
Dec 26, 2024
I don't where the fiber optic cables…
I don't where the fiber optic cables are buried. This makes if difficult to do sprinkler system repairs.
Response from ZoomOnlineDec 27, 2024
We understand how challenging it can be to make repairs when you're unsure of where the fiber optic cables are buried. We apologize for any inconvenience this has caused. To help resolve this issue, someone from our team will reach out to you to provide more information and discuss how we can assist in ensuring a smoother process for your sprinkler system repairs moving forward. We appreciate your patience and are committed to finding a solution that works for you.
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