ZoomOnlineReviews of zoomonline.com

Response from ZoomOnlineMay 19, 2025

Thanks so much for the great feedback—we’re happy to hear that the price is right and the installation went smoothly! Regarding your WiFi name and password to make it easy, a member of our team will be reaching out shortly to help guide you through the process and ensure everything is set up just how you want it. Welcome to the ZoomOnline family! -The ZoomOnline Team -

Response from ZoomOnlineMay 13, 2025

We're sorry to hear that your installation experience didn’t meet expectations. We strive to provide professional and high-quality service, and it’s clear we missed the mark here. Your input is important to us, and we'd like the opportunity to make things right. Someone from our customer support team will be reaching out so we can look into this further and ensure everything is up to standard. Thank you again for bringing this to our attention. -The ZoomOnline Team

Response from ZoomOnlineMay 7, 2025

We truly regret that your installation left you feeling frustrated and disappointed. That’s not the standard we aim to provide, and we’re sorry for the inconvenience. We’d really appreciate the chance to make this right. Someone from our team will be reaching out to you directly to learn more and see how we can make this right. We appreciate your honest feedback — it helps us improve and better serve our customers moving forward. -The ZoomOnline Team

Response from ZoomOnlineMay 5, 2025

Hi Larry, Thank you so much for your feedback! We're thrilled to hear you had a great experience with Justin. We’ll be sure to pass along your kind words—he’ll be happy to know he made a positive impression! If you have any questions moving forward, don’t hesitate to reach out. Welcome to the ZoomOnline family! -The ZoomOnline Team

Response from ZoomOnlineApr 25, 2025

Hi Shea Thank you for the wonderful feedback! We’re so happy to hear that your installation experience was quick and easy — and saving over half compared to your old provider is a huge win! We’re excited to have you with us and look forward to keeping you connected with fast, reliable service. If you ever need anything, we’re just a call or message away! Welcome to the ZoomOnline family ! - The ZoomOnline Team

Response from ZoomOnlineApr 25, 2025

Hi Timothy Thank you so much for your great feedback! We’re thrilled to hear that you had a smooth installation experience and that our team’s communication stood out — we’ll be sure to pass along your kind words to them! We also appreciate your suggestion regarding network setup support, like helping with WiFi names and passwords. Feedback like yours helps us improve, and we’ll definitely review ways to make that part of the process even easier in the future. Thanks again for choosing to be a part of the ZoomOnline family — we’re happy to have you with us! - The ZoomOnline Team

Response from ZoomOnlineApr 21, 2025

Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with both our sales team and installers has been a positive one. Our crew takes great pride in treating every home with care. We’re excited to have you as part of the Zoom family and are confident that our fiber optic service will continue to meet, and hopefully exceed, your expectations. If you ever have any questions or need support, we’re just a call or message away!!

Response from ZoomOnlineApr 21, 2025

Thank you so much for your kind words! We're thrilled to hear that our team arrived on time, provided a professional experience, and took the time to walk you through the installation. We’re glad you felt confident in the work being done in your home — that’s exactly the experience we aim to deliver every time. Welcome to ZoomOnline Fiber, and thank you for choosing us!