ZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps. #SwitchToFiberInternetCheck CoverageSee Pricing
ZoomOnline (zoomonline.com) has 100 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
zoomonline.com
Website
zoomonline.com
Category
Internet & Software
Location
Phoenix, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The schedulers don’t prep you for what the installers do. The installers don’t tell you what they are actually going to do. They also said it would take 15 minutes and took an hour for the install. I’m not happy with the install and I’m not sure I’ll keep this provider.
Response from ZoomOnlineDec 3, 2025
Hi Brianna,
We’re really sorry that your new service installation didn’t go as expected. We’ve already passed your feedback along to our operations team, and one of our team members will reach out soon to schedule a call-out and fix the issue. Thank you for letting us know we truly appreciate it, and we’re committed to giving you a much better experience moving forward.
The ZoomOnline Team
NU
Nuwanthi
Sub par, connection issues, app compatibility issues and the connection is not any faster
I would say sub par, I had both zoom and cox running for a little time, and then when I went solely to zoom online, the issues started. One was incompatibility of zoom with the myq garage app, there by not connecting. And to be honest, though they noted the reason for switching to fiber is that the speed is so much better, I saw similar speeds to what I had with cox, which was not a fiber connection. The upload speed was faster than cox, but the download speed was the same. Second is that the solutions and switches they made in the router, fixed the garage app issue, but then through out the day, the 5g connection gets dropped which results in dropped business meetings. I had let zoom know about this issue on Monday, 4/7 requesting prompt resolution as I work from home, and it’s now 4/11. I get a missed call and a message noting how there is a balance of $3 when I just paid $98 for the amount and it was a result of them putting a prorated bill for one day, and one for a month. Amazing how you would do three contact attempts for $3 but not really reach out and resolve the connection issues. I want to give them the benefit of the doubt, but it seems like they have a long way to go.
Response from ZoomOnlineApr 14, 2025
Thank you for taking the time to share your experience — we’re truly sorry for the inconvenience and frustration you’ve faced. We understand how important reliable connectivity is, especially when working from home, and we sincerely apologize for the ongoing issues with your service.
Our team is actively working on this issue. Please know that resolving this is a top priority, and we’re committed to getting things right.
We also apologize for the confusion around the billing and the way communication was handled. We value you as a customer and completely understand your expectations around prompt and proactive support.
Thank you again for your patience, and for giving us the opportunity to improve your experience.
MA
Mary
Insulation guys were great
Insulation guys were great, but we tried it for a few days. It did not work for our TVs nor our Internet needs more work done as bugs in the lines are canceling our subscription to this.
Response from ZoomOnlineMar 8, 2025
Thank you for sharing your experience. We're sorry to hear about the issues you've encountered. A member of our team will be reaching out to see how we can make things right. We truly value your feedback and appreciate the opportunity to improve.
AT
Abdullah T.
Your technician was unprofessional and…
Your technician was unprofessional and poorly trained.
Response from ZoomOnlineJan 22, 2025
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our technician. This is not the standard of professionalism and service we strive to provide.
We take your feedback seriously, we will have someone from our team follow up with you promptly to address your concerns and ensure this matter is resolved. Additionally, we will review this internally to prevent similar incidents in the future.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
