ZoomOnlineReviews of zoomonline.com

Response from ZoomOnlineMar 3, 2025

Thank you for your patience during the installation process! We appreciate your understanding as we worked through the connection issue and got everything set up for you. Our team is committed to delivering a fast and reliable internet experience, and we’re confident you’ll see a difference. If you ever need anything, don’t hesitate to reach out—we’re here to help! Welcome to the ZoomOnline family!

Response from ZoomOnlineFeb 6, 2025

We’re really sorry for the issue you experienced, and we appreciate you bringing it to our attention. We’ve looked into it and have taken the necessary steps to address your concerns. Your experience matters to us, and we’re always working to improve. If there’s anything else we can do to help, please don’t hesitate to reach out! Thanks for being a valued part of our community.

Response from ZoomOnlineJan 13, 2025

We’re glad to hear you’re satisfied with the service overall, but we are sorry to learn about the issues you experienced during installation and the challenges with your ONT/router configuration. Regarding the installation, we strive to ensure that our technicians are careful and respectful of your property. Your feedback highlights an area where we can improve, and we will address this with our team to prevent similar issues in the future. As for the ONT/router combo, we understand how important it is to have flexibility with network configurations like bridging mode and port forwarding. We’d be happy to discuss alternative solutions.

Response from ZoomOnlineDec 23, 2024

We're thrilled to hear that you're enjoying the faster speeds and reliable connectivity during your first week with the service. We sincerely apologize for the communication challenges you experienced throughout the installation process. We understand that coordinating multiple contractors and ensuring that residents are fully informed is crucial to providing a smooth and positive experience. We're sorry for any inconvenience caused by the lack of advanced notice regarding the work being done on your property and the disturbance to your landscaping. We also deeply regret that the installer was not fully briefed on the prior discussions you had with the team, this is certainly an area where we can improve. Your feedback regarding the landscaping and the condition of the area after the installation is very valuable, and we'll be sure to share this with the teams involved to ensure better care in future installations. We will also look into ways to better communicate with residents, perhaps through notices or flyers, prior to any work being done in their neighborhoods. We appreciate your understanding and patience as we work to improve our processes.Someone from our customer support team will be reaching out to you. Thank you again for your feedback, and we’re happy to have you as a customer!

Response from ZoomOnlineDec 16, 2024

We’re glad to hear that the equipment installer provided great service. We sincerly apologize for the lack of communication regarding the two-day installation process. We understand how important clear scheduling is and will work on improving our communication to ensure this doesn’t happen again. We appreciate your patience and understanding!

Response from ZoomOnlineDec 16, 2024

Thank you for your feedback! We’re glad to hear our techs provided great service, but we sincerely apologize for the delay. We’ve shared your experience with the appropriate team to ensure this doesn’t happen again. Your time is valuable, and we appreciate your understanding. If there’s anything else we can do to assist you, please let us know!

Response from ZoomOnlineDec 16, 2024

We're thrilled to hear that our team provided professional service and that your system is working well with great coverage throughout your home. We appreciate your input about the mobile app and understand the challenges you've faced with changing the SSID and password. Please know that we are actively working on updates to make the app more user-friendly and intuitive in the near future. Your feedback is invaluable as we strive to improve. If there's anything else we can do to enhance your experience, don’t hesitate to reach out. Thank you for being a valued customer!