David V.
Bought a Zline stove 2020
Bought a Zline stove 2020, Zline said was from a 3rd party reseller on EBay. Why is Zline allowing the sale of their stoves on a 3rd party site. My stove had NEVER been used, just returned evidently to Zline. Their stoves are manufactured in China. My stove thermostat failed almost immediately in 2020. Zline sent out 3 service companies over 3 yrs who never fixed the problem. Banana bread cooks outside but not inside. All food cooks this way. Gas burners work. Very frustrating. Ebay 3rd party site was NOT a Zline reseller. Their stoves fail evidently and IMO so much so Zline sells off their returned stoves calling these resellers “3rd party”. Buy at your risk or failure. The follow up by the company does not produce results. Zline very good at “pretending” to fix your problem (3 yrs now) and not fixed. IMO stove likely to fail. IMO not worth the $$$$. Will never buy or recommend this company to anyone.
Response from ZLINE Kitchen and BathFeb 25, 2026
Thank you for taking the time to share your feedback. We truly understand how frustrating appliance issues can be. The manufacturer’s warranty period has expired due to the age of the unit, independent of where it was purchased. Although the unit is well outside of warranty coverage, we previously submitted a courtesy service request in 2023. Our authorized service partner confirmed that the service visit was completed at that time. When you contacted us again more recently, we submitted another courtesy service request to assist with your concerns, despite the unit being out of warranty. Based on the information provided, a diagnostic appointment is required in order to determine and address any issues. At this time, we understand you have declined to proceed with service. We remain willing to move forward with the courtesy service request. If you would like to proceed, please contact our customer care team to confirm so we can coordinate the next steps.