ZLINE Kitchen and BathReviews of zlinekitchen.com

Response from ZLINE Kitchen and BathJul 26, 2023

Hello Jim! Thank you for taking the time to reach out to us. We are sorry to hear that you have been unable to reach our customer experience team. We have integrated a change in our phone system this month, and have been experiencing issues with specific carriers calls being dropped, so we apologize for that inconvenience. Please reach out to us at zlinekitchen.com/contact and our team can provide information as well as contact you regarding the issues you are experiencing with your range. Unfortunately, with the limited information provided, we cannot locate your case, but would like to find a resolution for you, to ensure that you have a functioning range. We are looking forward to assisting you!

Response from ZLINE Kitchen and BathJun 26, 2023

Hello Amy! Thank you for reaching out to us. We are sorry to hear that your experience was less than satisfactory. As all ZLINE products are covered by the warranty from the time of purchase/delivery, we highly recommend our customers to inspect products as soon as they are received to ensure that any exchanges or returns are facilitated in a timely manner. We have attempted to locate your case regarding the inquiry on cleaning products, however, we cannot locate it in our system. Regarding the glass plate, replacement parts are available at zlineparts.com. We would like to hear more about your personal experience, and find a resolution for you. Please reach out to us at zlinekitchen.com/contact and reference this review. Our customer experience manager will also be attempting to contact you via phone and email. We look forward to assisting you!

Response from ZLINE Kitchen and BathMay 8, 2023

Hello! Thank you for taking the time to reach out to us. We are sorry to hear that this refrigerator has not met your expectations. All ZLINE Built-In Refrigeration will need to be assembled upon delivery, as we ship the parts separately to avoid damage to the panels and the unit itself. We recommend professional installation for this unit, as this unit is heavy-weight with very detailed and specific installation instructions. We apologize that you have not been able to reach our customer experience team. Our team responds to emails within 48-72 hours of creating the case, and if you are unable to locate the email, please check your spam or promotions folder as sometimes the emails will forward to those folders. With the limited information you provided here, we cannot locate your case or name. Please create a new case at zlinekitchen.com/contact, and reference this review, and our team would be happy to help!

Response from ZLINE Kitchen and BathMar 30, 2023

Hello! Thank you for reaching out to us. We understand your concern regarding this recall and our ranges. We would like to assure you that our customer’s safety has been, and always will be, our number one priority. We have identified viable, simple, and safe repairs for all affected ranges and this repair will improve the function of all ranges. This recall only affects the oven and the stovetop is still safe to use. The safety of our customers will always be our top priority, and if you have not already, please submit a case to our team or reach out to us at zlinekitchen.com/contact to request an update on your case. To learn more about this voluntary recall and our steps to ensure the safety of our customers, please visit our recall page, https://zlinekitchen.com/recalls. Thank you!

Response from ZLINE Kitchen and BathApr 26, 2023

Hello! Thank you for taking the time to write this review. We are sorry to hear that this dishwasher did not meet your expectations. Panel-ready dishwashers are designed for custom kitchens, in which most customers will fabricate a panel and purchase a handle that matches their personal kitchen accents and hardware, which is why this handle is not included with this unit. If there is anything we can do to improve your experience, please reach out to us at zlinekitchen.com/contact and our team would be happy to help!