ZLINE Kitchen and BathReviews of zlinekitchen.com

Z-LINE was very timely with their response and solved my problem without delay! I appreciate the ease and efficiency of their customer service!

Everything went wrong. Learned the hard way, once again, that there is no such thing as "affordable" luxury. These appliances look spectacular, but they are JUNK. I had to replace every piece within a few months because no warranty parts were available... microwave was sparking(literally burning spots on the inside of the housing). The double oven clock kept the time wrong(ran way fast) and the exhaust fans squealed. The replacement double oven(which was a 1 year old piece(by manufacturers date) does the exact same thing. We are just having to live with it. Ridiculous! The main refrigerator control module went out, and the replacement refrigerator did the same thing, as well as had a dent in the door and wavy stainless steel doors. The dishwasher soap dispenser lid spring broke. The dishwasher is the only piece that we did not have to replace. We live in an elevated house, and it was a nightmare replacing these appliances ourselves. Z-line offered no installation service. We had to palletized and ship the old ones back. I will never buy another Z-line appliance, nor would I recommend them to anyone. My wife wants to just scrap them all, count our $13,000 loss, and go buy some reputable, luxury appliances.

Working with ZLINE has truly been the worst experience. It’s been almost 4 months since we bought our oven and our issues have still not been resolved. Upon delivery, the oven didn’t turn on and it took over 6 weeks for ZLINE to replace it. The new oven was delivered with faulty doors and it still hasn’t been resolved. The customer service is mostly AI and even if you are able to talk to a real person, they are unapologetic, unable to answer questions, or provide solutions. Beautiful ovens but not worth the headache.

ZLINE Kitchen and Bath looked great aesthetically, but unfortunately my experience with both the dishwasher and refrigerator has been extremely disappointing. The dishwasher required repair before it was ever even used due to a dent on a door. After the repair, on the very first use, it leaked from underneath, operated very loudly, and failed to dry dishes even with the extra dry option selected. The dishes remained completely wet, and the inside of the dishwasher was barely warm at the end of the cycle. At the same time, I also experienced issues with the refrigerator, including ice buildup behind the freezer drawers and concerns with the freezer seal alignment. Customer service responses were EXTREMELY slow, and the process of troubleshooting, sending videos/photos, and coordinating service became frustrating and time consuming. I purchased these appliances during a kitchen renovation and expected much better quality and reliability from brand new appliances. Unfortunately, based on my experience, I would not purchase this brand again....would not recommend. I wish I purchased another brand... Edit: ZLINE did offer a replacement for the defective dishwasher, and I appreciate that. However, at this point I explained to them that I no longer want another ZLINE unit and would prefer to purchase a different brand instead. After already going through a kitchen renovation, dealing with repairs before first use, leaks, performance issues, troubleshooting, videos, and slow responses, it is simply too much to now hire someone again to disconnect the appliance, reinstall another unit, arrange shipment of the old one back, and risk ending up with the same issues all over again. Unfortunately, because the appliance was purchased through a third-party retailer, ZLINE stated that they cannot offer a refund directly and referred me back to the store, so the process feels like it is going in circles without a clear resolution. Overall, the experience has been extremely frustrating and disappointing for brand new appliances.

I would give this company 0 stars if I could. I have had a range top that has not worked since I have purchased it. We have contacted Z line over 20 different times via email or phone and they give us the run around. It's a gas stove/oven appliance, sets off our carbon monoxide detector and our smoke detectors. Have only had it a year and only been able to use it maybe 10 times in the year. They do absolitely nothing to help the situation. Went over 8 weeks one time without the appliance working. We have had 3 different technicians from Z Line come out to "fix" this appliance -- broken ignitor, the appliance stopped working all together but then started working again for whatever reason, it short circuited and now has two leaks in the burners. We have not heard from the technician who was supposed to come out and fix it. We asked Z line to exchange for an electic unit and they told us "we typically don't do that." I am worried for the safety of my family which includes a dog and two small children under the age of 5. Carbon monoxide is a silent killer and this appliance has so many issues it should be deemed a "lemon." We spent over 16k in Z line appliance and they have HORRIBLE customer service and return policies and wait and wait for your warranty to expire and essentially say there's nothing they can do!

5/12 Reported RBIV30 freezer not cooling on url because no answer at CS phone contact. 5/14 days later CS sent email requesting more information including purchase info (installation 4/30) and video of issue? 5/18 more questions including repeat? 5/19 I reach CS by phone 8:58 mark. total time not terrible 15:58 but only help was 'definitely under warranty will submit to warranty team. I asked for process and timeline info. 'Umm probably3 days team will decide what parts to send and will provide service company for me to contact. Kind voice but no comfort. 9 days and no significant movement toward remedy; just a nebulous offering of a timeline. Oh and the whole idea of diagnosing from a desk? Really disappointed. Desk Diag worked; I only wish the journey to remedy would have been less choppy. Appliance repair team succesfully completed repairs the afternoon of 6/1. We are blessed to have had the other column and our Pantry (been bullet proof) LG Fridge to keep our goods in. The journey resulted in lost goods and confidence in Zline Customer Care. Hopefully smooth sailing from here.

Nice range--deplorable warranty service. I have been waiting for over TWO months for an authorized repair company to come install a new burner in the oven, as it was leaking gas into our home and was red-tagged by the local gas company. Three repair companies later, still nothing. Now they assigned someone 200 miles away to come do it. Obviously, they haven't called to arrange an appointment and probably never will. I would NEVER touch another Z-Line product. UPDATE: As of today, they have offered to replace the range. I’ll update when it’s installed.

Not great customer service and warranty!! Six months and cooktop has problem igniting. Finally after a month a tech came out that actually knew what he was doing and repaired the cooktop. So I updated my review.