ZLINE Kitchen and BathReviews of zlinekitchen.com

I strongly advise against purchasing products from this brand due to their consistently poor quality. I purchased my dishwasher three years ago, but it malfunctioned within three months. Despite my efforts to have it repaired, the company refused to replace the entire appliance. Instead, they only provided the necessary replacement part, leaving me to hire a technician to fix the issue. Furthermore, the refrigerator display panel has also failed within three months of purchase. The company has refused to replace the entire refrigerator, only sending me the replacement part. Consequently, I have been forced to pay a technician to repair the problem. Additionally, the microwave is exhibiting concerning behavior. It frequently emits a loud flashing light whenever I attempt to cook, which raises the risk of a fire.

Made a bad experience turn good. Easy process and everyone I spoke to cared about my issues and fixed everything quickly.

Last year, our builder installed a stove hood while our home was under construction but a contractor ended up damaging the chimney and crown molding. The stove hood had been discontinued but the ZLINE customer service representative found the parts to replace those that were damaged. Needless to say, the stove hood looks great due to the excellent service we received.

Zline stepped up and rectified an issue that we had with a vendor that sells line. We were left, by the vendor, to have to contend with their mistake and lack of customer service and empathy. Zline swooped in and made the issue go away.. no fuss no muss.. we are grateful!! thank you

ZLINE exceeded our expectations. Not only are their appliances beautiful and high‑quality, but their customer service is outstanding. More than two years after purchasing from Big Sandy Superstore, we had multiple issues—and ZLINE stepped in and fixed every one of them. It’s rare to find a company that truly stands behind its products long after the sale. Highly recommend ZLINE for both quality and support.

Zline products are great quality and even better, they provide exceptional customer service. We absolutely love our three new Z line appliances and would highly recommend the product and the service after the sale. We had a very small issue with one of our new appliances and the Zline team immediately connect to resolve it ! Wonderful team at Zline.

The customer service rep that helped me on the phone and then again online did a great job helping me find the product I needed. I wish I would have know this when I ordered the original, but am so thankful that I could fix the problem now and be able to use the beautiful hammered copper range hood in my house! What a great statement it will make when finished! Again, your products are beautiful and will look to use zline products in the future.

We had a ZLINE dishwasher that broke in September 2025, so we scheduled someone to come fix it - it would not stay closed during a wash cycle. We came back in December to find that they fixed the door, but somehow broke the button panel in the process, so we couldn't turn it on. They told us they would send the new parts for someone to install. Over a month later they hadn't come. We then decided to replace the whole dishwasher. They installed the new one, but forgot the screws to attach the front panel. So now when we open the door it slams shut, and we have to weigh it down to load and unload. They said they'd send the necessary screws to attach it, but 1 month later they still haven't arrived. This process has been drawn out too long, and we haven't had a working dishwasher for 6 months.