ZLINE Kitchen and BathReviews of zlinekitchen.com

Brittney was very helpful and is ordering what I need to repair oven element

I purchased a Zline gas range after 2 years it had a recall for a gas leak, there were no repair people in the area so a new oven was sent. Now 2 years later the igniter has failed. The wrong part has been sent (after a week) so I am still without an oven. The dishwasher I purchased 2 years ago is acting up too. I have to kill the power to it at the breaker box for 1 minute or two in order for the start button to recognize that it is being engaged. There are no repair people in my area so I can't even call a repair person. After paying all that money for a "top quality" gas range just to be with no oven. Up date: Zline has reached out and are replacing both my oven and my dishwasher at no charge to me. Based on their response I feel much better and have amended my review.

We outfitted our entire new-build home with ZLINE appliances and were thrilled with how everything looked and performed. We drove from New Hampshire to Rhode Island to purchase through a local dealer because we wanted to support an American business and invest in quality. When our double oven stopped working a little over a year later, we were disappointed to be told there was nothing ZLINE could do because the warranty had expired. After the significant investment we made, that response was hard to hear and left us feeling let down. Fortunately, with help and strong advocacy from Joe, the manager at the Great In Counters, Rhode Island dealer, ZLINE stepped in and replaced the oven. We are grateful for the final outcome and the appliance looks great installed. We’re sharing this with care and respect, we hope future customers experiencing issues shortly after the warranty period might be met with more flexibility earlier in the process. We love our ZLINE kitchen and hope everything continues to perform well for years to come. Thank you again for making it right. Michael A, NH

While the CS experience was 5 star, I will wait to see how the new parts work. It has been disappointing that the lamp drivers failed not once but twice in a short period

The customer service representatives were incredibly helpful and knowledgeable and were empowered to make decisions. This made my experience excellent.

I ordered an island hood a few months ago for a kitchen remodel. I inspected the item as requested but left the protective covering on to protect the hood until it could be installed. The remodel project did take longer than expected so the hood was not installed right away. When my contractor installed the hood a few months later, after removing the covering we were able to see a large dent. This was very upsetting to me as my initial contact with customer service explained their policy and the return timeframe offering a minimal credit for my inconvenience. After explaining my situation, that it had been inspected and installed with protective covering to avoid any installation damage, they graciously made an exception to stand behind their product fully. I do understand they have to have a policy in place, but learned that this company did take my situation into consideration and did the right thing for the customer. I very much appreciated their consideration and the exchange being made. Zline took a bad situation and turned it around gracefully.

Honestly the rep was absolutely amazing with her quick responses. Great notices and even a callback about the part and its slight delay was quite the delight. You don't really hear such a thing anymore but very good job with the communication here. I am happy with the way the phone call went and anticipate the part to come in with the continued service I will be making with this company. Thank you!

The customer service team worked with me to find a fair resolution to an issue that arose during receiving a recall replacement oven. They were prompt, they listened and they were proactive with me to make it right. I appreciated their attention to this situation.