ZLINE Kitchen and BathReviews of zlinekitchen.com

5/12 Reported RBIV30 freezer not cooling on url because no answer at CS phone contact. 5/14 days later CS sent email requesting more information including purchase info (installation 4/30) and video of issue? 5/18 more questions including repeat? 5/19 I reach CS by phone 8:58 mark. total time not terrible 15:58 but only help was 'definitely under warranty will submit to warranty team. I asked for process and timeline info. 'Umm probably3 days team will decide what parts to send and will provide service company for me to contact. Kind voice but no comfort. 9 days and no significant movement toward remedy; just a nebulous offering of a timeline. Oh and the whole idea of diagnosing from a desk? Really disappointed. Desk Diag worked; I only wish the journey to remedy would have been less choppy. Appliance repair team succesfully completed repairs the afternoon of 6/1. We are blessed to have had the other column and our Pantry (been bullet proof) LG Fridge to keep our goods in. The journey resulted in lost goods and confidence in Zline Customer Care. Hopefully smooth sailing from here.

Nice range--deplorable warranty service. I have been waiting for over TWO months for an authorized repair company to come install a new burner in the oven, as it was leaking gas into our home and was red-tagged by the local gas company. Three repair companies later, still nothing. Now they assigned someone 200 miles away to come do it. Obviously, they haven't called to arrange an appointment and probably never will. I would NEVER touch another Z-Line product. UPDATE: As of today, they have offered to replace the range. I’ll update when it’s installed.

I bought everything from the microwave the range, the refrigerator, the wine fridge, and the icemaker along with the dishwasher. The dishwasher couldn’t be more cheaply made, and the handle on the refrigerator after only a couple months has already fallen off. The amount of money I paid for these appliances was about $18,000 added amazes me how cheap some of these are.

ai ordered the rose color and it wasn’t rose so I had to change to black stainless steel which is way cheaper but paid for the more expensive that wasn’t received. Ordered the microwave drawer and got the oven style microwave. Had to have my cabinets redone to fit the right item. Bad experience from the start. I bought a whole kitchen set up and have not been happy with it since day one. The oven does not cook at the right temperature because something I have cooked at 350 on all other ovens took 30 mins but takes an hour with my zline oven. My dishwasher does a horrible job washing the dishes and doesn’t ever dry them when on heated dry. The fridge doesn’t change degrees when I try to and my middle drawer freezes everything. Definitely wasn’t worth what I spent.

BUYER BEWARE!! I purchased a ZLINE Appliance package-30" Duel Fuel Range, Range Hood, and 3 Rack Dishwasher, 3KP-RARH30-DMV for our new home which was built about a year ago. One positive, the dishwasher is pretty quiet. However, it takes a long time to dry the dishes even with the extra dry cycle on. I do not like the configuration on the inside of the dishwasher, and the silverware tray is a joke. I ending up buying a new silverware tray and threw the one that came with the dishwasher away. The Range Hood works fine. The Duel Fuel Range has given us a few problems. It is very noisy when it heats up and it takes about 20 minutes to reach the desired temperature! The oven runs about 25 degrees hot and according to ZLINE can not be calibrated. The left front burner flickers when set to simmer. Their customer service is horrible and not solution oriented, they make it VERY difficult to get help!! I wish I had the decision to make over, because I would have spent a bit more money and got either GE or Thor.

I purchased a Zline range because I thought it was beautiful and because it is an American company. When it was delivered, the dealer did not know how to set up the gas burners. So I had to pay my gas company to set the burners. Then I tried to use the oven. It would not maintain a steady temperature. After months of phone calls and emails, the company told me that they thought my oven door was not installed properly. Their solution was that I should repair it myself. I would not recommend buying any products from this company.

Purchased total ZLine kitchen. 36" dual fuel range, 36" oven hood, 24" microwave and a van gogh faucet. Love most if them. However ZLine customer service is bu far the worst I have ever dealt with. They are non responsive, nasty when they do. And by far do not care about there customers. The very expensive van high faucet is junk. Replaced it in less than 2 months. Zline promised to send Replacement parts but said that they are on back order and would ship whenever??? Garbage. For a company that sells very nice and expensive appliances you would expect better customer care. Not Zline

Lower element melted in my dual fuel stove for the second time in four months, and now the part is unavailable from the Zline parts website. First, I attempted to call the Zline phone number listed on their website--no answer after 1.5 hours of waiting. Then I tried requesting parts assistance from Zline parts website three weeks ago and received no response. Finally, I submitted a general customer service inquiry on the Zline website (two weeks ago) and I have received no response. In the meantime I have no working oven. That said, we also had a problem with a broken microwave door in December 2022, and received much better customer service at that time (problem was resolved). I'm not sure why there has been such a dramatic decline in customer service since that time. Update (1/30/24): I have now been contacted by Zline.