ZLINE Kitchen and BathReviews of zlinekitchen.com

I ordered $25,000 worth of ZLINE appliances for built-in custom cabinets in a new home build on September 8th. Schedule ship date was September 13th. Everything arrived and has been installed...EXCEPT my $12,000 refrigerator. They moved in stock dates from Sept 13th to Oct 2nd to Oct 9th to Nov 9th and now Nov 11th...more than two months. Worst part is their customer service told me Oct 2nd that it would be in stock Mid October. They certainly allowed a distributor to take my money and absolutely knew they would never make the inventory. I don't know what is going on here, but I am in a bind with my mortgage company for not being able to pass final inspection as well as a $12,000 hole in the budget (money spent). It seems no one but me cares. Thankfully I spent thousands on extended warranties so I can spend the next 5 years dealing with poor customer service and repair delays. A constant reminder of my poor decision. Thanks ZLINE.

Purchased the whole set, over $15,000. Fridge and microwave are still working, very clunky though. Range burners wouldnt light consistently. Took 2 months for a 3rd party tech to come out. Worked for a minute and then back to not working. Just use a lighter now. Have a beverage fridge now that freezes everything. The whole back of the unit was full of ice in the vents. Thawed it out and dried completely, set thermostat for 41 , 2 weeks later had alcoholic beverages frozen again. Been 3 weeks and still no idea when it will be serviced. After a full week of questions and pictures. I was told to be patient. In the meantime i have no fridge 3 plus weeks and counting. Please dont buy this junk

Purchased a 48” range, panel-ready fridge and dishwasher and microwave drawer. Fridge arrived with deep gouges and a broken leveling foot. Range would not flow gas. ZLine tortured us with endless cycles of sending repair parts and scheduling 3rd party repair services. Never fixed it. They promised us a refund after 10 months of torture. We purchased a wonderful Wolf range after learning they were going to refund us. Talked to people all the way to their CEO about our situation with promises to make it right. Turns out…. They never actually provided a refund. My family is out over $6000. These people are crooks and criminals peddling a crappy product. Buyer Beware!!!!

Purchased an entire kitchen package for nearly $15,000. Refrigerator quit working within the first 60 days. They sent a repair personnel who had no idea how to fix it. Over the next 2 1/2 months I had canceled appointments and no-shows. After 3 months without a refrigerator, they finally replaced it. A month later, the ice machine quit working, and they replaced the ice machine. A few months after that, the ice machine was leaking water all over the refrigerator, so they decided to replace the whole refrigerator again. One month after that the ice machine quit working again, and they told me they would not do anything to help me because the original purchase was beyond 1 year and it's out of warranty. Right after I got my first replacement refrigerator the cooling fan on the range would not turn off. The burners would also light so aggressively that it would burn the hairs on your hands. After 9 service calls and 3 or 4 months they could not fix it and agreed to replace it. They set a new range which was different than the one I purchased and it would not fit. They don't handle installation so I had to modify my cabinets. The gas connection was also different and I had to run to several different stores to get a correct gas hose. The large oven on range quit working after about 30 days. They replaced it again, which took several weeks, and go figure they sent the original unit which was now too small for the space since I modify the cabinets one time already. 3 more weeks went by and they sent the correct unit which is finally working correctly, but I've only had it for two months A few months after I installed the microwave, during use, it would shut off in the drawer wouldn't open on its own. They did replace the microwave and so far no issues with the replacement. About nine months after I had the dishwasher, it quit working and had an error code, and they offered a replacement which I received. One month after receiving that one and installing it, the same thing happened and they sent me another new one. The only item I have not had an issue with is the exhaust hood, which I rarely use. In the 18 months, I've never had all four of them working at the same time after the first 30 days. Right now the ice machine is broke and they will do nothing to fix it. Understand that even though they replaced the items, they will not pay to have them in stone, so I personally had to unhook and reinstall the dishwasher twice, unhook and reinstall the waterline on the refrigerator several times, remove and reinstall the microwave, which is a built-in unit, an unhooked and reconnect the gas line to the range during the removal and installation which is not easy considering that 48" wide unit weighs over 300lbs. Bottom line is Zline should not be considered a premium appliance company. Their service network is horrible as most of their technicians have never even seen their appliances. I've had several conversations with their service tax and they shared many horror stories about having to deal with Zline appliances. And my last house we had Thermidor and had no issues, and the house prior to that we had top of the line GE and no issues. Purchasing the Zline equipment package will go down as one of the worst purchases I've ever made in my life.

Very misleading “counter-depth” description I am extremely disappointed with ZLINE. I purchased the ZLINE Autograph Edition RFMZ-36-CB refrigerator, which is an expensive appliance, specifically because it was advertised as a “Counter-Depth” refrigerator designed to be “flush with your countertops.” ZLINE’s own product page for this exact model says: “Counter-Depth Design – Create a modern look in your kitchen with a professional counter-depth refrigerator designed to be flush with your countertops.” The problem is that the refrigerator has an overall depth of 29.125 inches. My countertops are approximately 24 inches deep, and once the refrigerator was unpacked and positioned in my kitchen, it sticks approximately 5 inches beyond my countertop/cabinet line. This is not flush with my countertops and is absolutely not what I reasonably understood “counter-depth” to mean when spending thousands of dollars on this appliance. This isn’t simply a matter of me not liking the appearance. I specifically purchased this refrigerator for a counter-depth kitchen based on ZLINE’s own description. If the product had clearly stated that the actual refrigerator would extend approximately 5 inches beyond a standard 24-inch countertop, I would never have purchased it. The refrigerator has never been installed, connected or used. It was only unpacked and positioned to determine whether it actually fit. I have contacted the retailer and ZLINE requesting a return and full refund, but I am currently being refused a satisfactory resolution. For an appliance at this price point, I find this extremely disappointing. ZLINE should be much clearer about what “counter-depth” actually means and should not describe a 29.125-inch-deep appliance as being “designed to be flush with your countertops” without making the substantial projection beyond a standard countertop crystal clear. I would strongly recommend that anyone considering this refrigerator physically verify the 29.125-inch overall depth before purchasing. I am currently pursuing this matter with the retailer and the BBB and am requesting that ZLINE take responsibility and help resolve this appropriately.

I have had a ZLINE appliance package for 2 years now. The only positive thing I can say is that it’s pretty. I’ve had to have 2 of the 5 appliances repaired and have performance issues and quirks with the other 3. The one gas burner on the stove struggles to light and is nearly explosive when it does. The fan broke in the in wall oven. The drawer style microwave does not heat well or evenly and the door open and close feature is finicky. The keypad on the refrigerator drawer has stopped working and it won’t make ice. The dishwasher is flimsy and doesn’t clean well. It’s being replaced next week. Warranty repairs are difficult and half the time the technicians either don’t show up or are really late. Regretting every penny spent on this brand. Based on other reviews I expected much better, but I guess you get what you pay for…

Everything went wrong. Learned the hard way, once again, that there is no such thing as "affordable" luxury. These appliances look spectacular, but they are JUNK. I had to replace every piece within a few months because no warranty parts were available... microwave was sparking(literally burning spots on the inside of the housing). The double oven clock kept the time wrong(ran way fast) and the exhaust fans squealed. The replacement double oven(which was a 1 year old piece(by manufacturers date) does the exact same thing. We are just having to live with it. Ridiculous! The main refrigerator control module went out, and the replacement refrigerator did the same thing, as well as had a dent in the door and wavy stainless steel doors. The dishwasher soap dispenser lid spring broke. The dishwasher is the only piece that we did not have to replace. We live in an elevated house, and it was a nightmare replacing these appliances ourselves. Z-line offered no installation service. We had to palletized and ship the old ones back. I will never buy another Z-line appliance, nor would I recommend them to anyone. My wife wants to just scrap them all, count our $13,000 loss, and go buy some reputable, luxury appliances.

Working with ZLINE has truly been the worst experience. It’s been almost 4 months since we bought our oven and our issues have still not been resolved. Upon delivery, the oven didn’t turn on and it took over 6 weeks for ZLINE to replace it. The new oven was delivered with faulty doors and it still hasn’t been resolved. The customer service is mostly AI and even if you are able to talk to a real person, they are unapologetic, unable to answer questions, or provide solutions. Beautiful ovens but not worth the headache.