Paula
What no one tells you before purchase…
What no one tells you before purchase and installation is the stove came with a 4 prong plug installed. Our house built in 1987 only has a 3 prong outlet. We purchased the stove through Home Depot which sold us the 3 prong plug only to find out later that by changing the plug cord, Zline will no longer honor the warranty. Not Home Depot nor anything attached to the stove told us that piece of information.
Response from ZLINE Kitchen and BathJul 15, 2026
Thank you for sharing your feedback. Our installation manuals state that any modification to the stove, including changing the power cord, will void the warranty. These manuals are included with the stove and are also available on our website prior to purchase. We apologize on behalf of Home Depot for the incorrect information you received. A member of our customer service team has emailed you with details about the available next steps and how we may be able to assist.

