ZLINE Kitchen and BathReviews of zlinekitchen.com

First off I love the product line. We have a RGS-30 which has issues. I called the help number regarding a solution and to find out options. Rebecca Johnson handled my questions promptly and with highest degree of professionalism. I missed notification of a recall on our unit and was pleased to be able to exchange with no problems. Great service and product support from the company. Well done.

Had a fridge fail within 15 days of end of warranty. Tried for weeks to order parts to fix. MFG required me to send in all sorts of documentation just to be able to order the parts. Finally ordered a mo th ago, still no parts. Tried to log in to check on the shipping status, MFG made me download a 3rd party app to my phone, only to find out the parts order hasnt been picked up yet. Seriously bad customer experience for a 6K fridge.

I purchased a few ZLINE appliances for my custom luxury home thinking I was getting a quality product at a reasonable price. However, this is far from the truth. Here are my experiences with two of the products: RA-SN-48 (Legacy Series Dual Fuel 48" range): The left oven burns everything. The main oven runs the fan when on bake and convection. If you use the bake setting, nothing cooks (it takes 2x-3x the time any recipe calls for). When on convection setting, you must constantly rotate the tray because the rear will burn and overcook while the front of the oven will be undercooked. How does this happen in convection mode? Also, the main door does not align and close fully. It can be adjusted and falls right back into an unaligned state. This has been since we owned the oven. MWO-30-SS (30in convection microwave oven): The oven part of the microwave quit heating today. The convection fan runs, and it says it's preheating on the display, but the element is cold to the touch. This appliance is 2 months out of warranty so I'm having to call a repair person. Run far away from their products they don't belong in luxury homes or really any home unless you like wasting money and causing yourself frustration every night at dinner.

User friendly, useful info and contact beyond the first level of contact. Solution oriented- good follow up

I had an issue with my stove, which is a bummer because it's only 2 years old. But once I got in contact with customer service, they assessed the issue and even agreed to send me a part free of charge even though it was not still under warranty.

The Customer Service is the best. The Customer is very important to this Company. The Quality of Z-Line Products are Second to none. Pleasure to deal with people that want to please.

BUYER BEWARE!! I purchased a ZLINE Appliance package-30" Duel Fuel Range, Range Hood, and 3 Rack Dishwasher, 3KP-RARH30-DMV for our new home which was built about a year ago. One positive, the dishwasher is pretty quiet. However, it takes a long time to dry the dishes even with the extra dry cycle on. I do not like the configuration on the inside of the dishwasher, and the silverware tray is a joke. I ending up buying a new silverware tray and threw the one that came with the dishwasher away. The Range Hood works fine. The Duel Fuel Range has given us a few problems. It is very noisy when it heats up and it takes about 20 minutes to reach the desired temperature! The oven runs about 25 degrees hot and according to ZLINE can not be calibrated. The left front burner flickers when set to simmer. Their customer service is horrible and not solution oriented, they make it VERY difficult to get help!! I wish I had the decision to make over, because I would have spent a bit more money and got either GE or Thor.

🚫BUYER BEWARE🚫🚫🚫 Within not even 2 years of having the Zline 48inch range, refrigerator, and a dishwasher I have had issues with them ALL. There is only a year warranty on these high-end products. I have a $1,500 dishwasher that is broken and has to be replaced. A 48 inch stove with only 3 working burners out of the 7 on the stove, a over that won't work as well. A fridge that has a broken ice maker. I expected to have quality and durability with my high-end purchases. If you want something that will last don't buy Zline. 🚫🚫🚫