ZLINE Kitchen and BathReviews of zlinekitchen.com

Had an issue with the door handle but you guys fixed us up with a new door! Thank you so much. You can’t beat service that goes above and beyond. Thank you again.

Zline customer service is excellent. Every time I've reached out to them they have helped me out. You don't get customer service like this much anymore.

Do not waist your money research before you do paid premium Price for all kitchen appliances , installed an insert hood by a Pro ,Found out control Panel loose as it seems its glued in . filed a case with Zline with no Response called back ,they claimed they sent me an email ,then i was told that there is no labor warranty on hoods , I tried to explain to them that its a defect and the panel is glued in and some how was loose but they insisted that they need a video so they can send me the parts , there is no parts to send it just needs to be glued back on . Sadly all my appliances are from Zline

Every time I have called in they have been super helpful! They are US based so they are empathetic toward your situation which is very important when addressing customers concerns.

We had a deterioration issue with the door to our ZLINE oven that we purchased 4 years ago. I was treated so graciously by the two people that I spoke with in customer service and they decided to replace the door even though it was out of warranty. This is my first experience with ZLINE and I am impressed.

I bought a ZLINE range, dishwasher, and microwave approximately 3 years ago. We received the recall stating our model might be leaking carbon monoxide. They came to service it but then we were told the problem was not fixed. They replaced the oven but it has never worked right. I ruined Christmas dinner because it was undercooked. My daughter is a baker and having issues. Last month they sent me a new know stating that might be the issue but we then realized the oven does not go above 350 degrees no matter where you set it. I emailed back and was told that my warranty was up. What a waste of money and 3 years of my life. My dishwasher is subpar too. The dry cycle does not work.

I am beyond frustrated with my Zline appliances. I have been dealing with Zline for MONTHS now trying to get my freezer and oven fixed. I haven't even had these appliances for over 6 months, and they still don't work. Zline contacted an appliance repair shop and still waiting on them to schedule the repairs after 4 plus months many emails, many videos, phone calls, and pictures sent. I woke up today and my refrigerator stopped working. This happened a few months ago and I notified Zline. I unplugged it and then it starting getting cold again. This time it is not changing to cold. I should not have to deal with this when we spent so much money on these appliances. All my food has to be moved to the garage refrigerator. These were meant to be high end appliances and they have caused me nothing but trouble. I cannot wait a week for another reply. The communication is very poor and waiting time to get anything complete is the lowest standard of customer service I have ever experienced. I just want appliances that I don't have to worry about. I will take this to the highest level to get this resolved. I am a mom and my kitchen is extremely important to me. Zline has received from me every serial number, photo and receipts to my appliances. This is not fair to any consumer and these products should not be on the market. Dealing with Zline customer service has been very frustrating. It seems as though they make everything (replying to emails, asking for videos, pictures, finding a repair shop, etc.) take as long as possible so consumers will just give up. I have never been so disappointed with the way this company has handled this entire process. All I want is my appliances fixed and all the time I have spent on the phone, sending emails, and dealing with "Zlines" appliances repairs shop has been so difficult. It has been over four months, and my appliances still are not fixed. I woke up today and my refrigerator stopped working. Do not buy these appliances, because if something goes wrong do not expect the company to take care of you. They will drag it out as long as possible, hoping the consumer will give up.

very nice replacing lost range handle