ZLINE Kitchen and BathReviews of zlinekitchen.com

We purchased all zline appliances after a full first floor renovation due to a fire. The appliance package had RAS 36 gas/electric stove, we picked the white front, dishwasher, refrigerator and in cabinet microwave. We paid around $15,000 total, that was on sale for memorial day. In less than one year after instillation our dishwasher blitzed out. After many calls to zline and video etc. they decided to send a service person to replace the motherboard. In 2-months the dishwasher buttons were not responding and we called again. Zline was very unaccommodating, and the worst company to deal with. We were told our appliances were not in warranty as it had been a year since our purchase. I explained that our kitchen was under construction and that i had pictures to prove that they were not installed until the end of September( even then we didn't move back in until Nov) But they wouldn't even hear us out. It was more than frustrating. I ended up buying a kitchenaid dishwasher 1 year after using my brand new zline dishwasher, and had to spend another $3000. I have now spent $18,000 total. Now today our oven heating element is spent. I had noticed that the oven has always taken a very long time to heat, and I assumed it was because it is bigger than the one I was used to. From the beginning it didn't cook even, and i have struggled to figure it out. My daughter came to stay and it took her 1.5 hours to heat chicken nuggets in the oven. she started to look at it and noticed only the center top oven ring was hot. You could touch the outer ring with your hands. I am beyond frustrated and angry. I did some research and this apparently is a common problem as the heating elements commonly melt and they are replacing them with a new part, however no recall? As we all know I do not have a warrantee, any company that only guarantee's their products for 1 year should have been my first clue, ugh! I went to zline site to try and order the part and they are sold out! Huh, I wonder why? If I knew what I know now I would have never bought from this company. They don’t back their product plain and simple. I will tell everyone I know to never buy Zline!

Excellent, responsive, and understanding customer service

I recently had the pleasure of working with Dylan in your customer service dept. I was pleased that my call was answered within 10 minutes of being placed. Dylan was quick to diagnose the issue and sent me a follow up email immediately. I responded with the necessary information and he quickly sent a follow up email informing me of the status of my service claim. All went great!

Ordered a stainless steel range hood extension for our 10 ft ceiling on March 10, 2025. ZLINE charged my credit card right away for $300 and never shipped my extension as of March 19th I have not received any update on my order. I want a credit or my extension or I will be contacting the BBB tomorrow.

Dillon was very efficient, timely and reassuring during the process of exchanging my unit. He followed up on his email and let me know what next steps were. He was so helpful in answering all my questions. All-in-all he was very thorough and his attentiveness was appreciated. Thank you, Zline for hiring the best.

Would be zero stars. Won't let you continue unless a section is made. Since the initial purchase & installation by/from Lowe's online this refrigerator has intermittent issues. Water/ice dispenser sometimes works and sometimes does not work. This refrigerator also has intermittent issues of tripping a dedicated circuit breaker. I have also gone as far as replacing the circuit breaker and it still trips. Previous refrigerator drew more amps than this one. So, definitely a problem here. I thought Iwas buying a quality item. Luxury obtained, my a#@. But, that is not even close to what is really upsetting. Contacted them for warranty support. Went online to initially fill out and received a response back that day. They requested the same information that was provided in the initial setup. Wow. Responded to that and it has been over 5 days without a response to that. I generated another response this morning asking for a 3rd time to correct this problem. We'll see where this goes. But, right now. What a piece of junk. Just like our previous Samsung Chef Collection $4800 piece of junk. Will never buy another Samsung product again. And am on the verge of never buying another Zline product. Buyer beware.

We have experienced terrible customer service. We have used Zline Appliances on several projects and never had any issues. The last project included a complete Zline appliance package. After one year, the controller fell out of the vent hood. It was just shoved in, and there was not a bracket to attach the controller to. We have been on many calls, on hold for long periods, and many emails back and forth, and after more than a month, there is still no resolution. It usually takes them a week to respond to emails, and they continue to repeat themselves and do not listen to or read our responses. Very frustrated!

Thank you very much. Your support was very helpful.