ZLINE Kitchen and BathReviews of zlinekitchen.com

Purchased appliance package from Premium Home Source. The purchase was seamless, the experience with Zline --horrendous. I've had to experience service on every appliance. Yesterday, now out of warranty by almost a year, the stove explodes. - ZLINE 30 Inch 4.0 cu. ft. Induction Range with Electric Oven in Black Stainless Steel, RAIND-BS-30 × 1 - ZLINE Autograph Series 24 inch Tall Dishwasher in Black Stainless Steel with Champagne Bronze Handle, 36" Counter depth refrigerator -ZLINE 36 In. Autograph Refrigerator with Water and Ice Dispenser in Black with Champagne Bronze Handles, RFMZ-W-36-BS-CB Package purchased: Jan2023. ***Every one of them has had issues.*** 1. Dishwasher control panel failed. Parts were unavailable for months. Finally got that resolved. 2. Refrigerator ice/water control panel failed. Luckily that was still under warranty. Poor design. The cable that connects the panel routes over the top drawer track/wheel. It will fail again. It's a matter of time with daily usage. 3. Yesterday- the oven bit the dust. Aside from what has seemed to be a faulty circuit for the stove top- constant wheezing and flickering control lights, and oven fan **always** running (been trying to troubleshoot that for over 6 months), the oven burst into flames at 250°. The element exploded. ZLINE quality control needs to be checked. Warranty needs to be 3years at a minimum. Misearblely expensive ZLine experience. These are over-priced "luxury" appliances with entry-level performance. Shameful. ****update*** Thank you for your reply. Information has been supplied via platform. I look forward to having a meaningful dialog around ways this product-line experience can be righted. aha (15Jan25) ****update*** Radio silence from Zline outside of the comment posted 4 days ago. 1/18/2025 ****UPDATE*** 1/25/25 ZLINE has taken zero action to communicate outside of some generated form via Trustpilot. The oven is useless. The quality is inferior. Hefty price tag for these appliances to have this level.of failure in every appliance purchased in the package. *******UPDATE-2/8/25******* Zline has put Premium Home Source (PHS), the entity from whom I purchased all appliances, out in front of this engagement. The PHS rep has been communicative; however, judging by the "..." in every reply, she is merely conveying Zline's direction. That stipulated- communication began with the offer to troubleshoot the problems. My reply: " How does one troubleshoot poor quality?" Zline/PHS 's reply: " They will be refunding you as soon as you return the unit." What strikes me as a red flag is the ambiguity of expected process. In comes the theatre of the absurd: when I pressed for clarification on the process... mind you 22 email exchanges later... I am expected to box everything up for the freight company. Let that sink in, folks. Am I to have kept all packaging for 2 years? Does this not smack of another woeful level of quality that buyers are to keep appliance boxing for a length of time? Or... is this Zline's attempt to make me give up? But wait. It gets better notice the accommodation in the event I didn't keep the shipping materials? "You will need to provide your own materials to secure the range and accessories to a pallet. ZLINE will not be able to supply these materials. If you would rather opt for White Glove Pick UP, where the carrier comes into the home to pick up and take out the unit, the cost of $345 will be subtracted from the refund. If you choose this option, please answer the following pick-up questions: The product must be disconnected from the gas and electrical prior to the arrival of the carrier Where is the product located in the home? I.e. Kitchen, Garage, etc Is there anything special about the home or possible entry issues? Stairs (inside and outside)? Driveway? Pets? Dead-end Road? Etc.? Is the home gated or in a gated community? Provide the gate code if so: Please let us know how you would like to proceed." So, am I to feel that Zline is offering me an exceptional customer experience? Am I to feel victorious in their thwarting of responsibility onto me to navigate their poor quality and shipping protocol? And the refund-- that comes when the unit arrives somewhere. Rich, isn't it. Next...I can expect we go from theatre of the absurd to interpretive dancing. Cue up the music...

Their customer service answered my email in a reasonable amount of time considering the incident happened during the Christmas and New Year's holidays. I then called them to explain the details and they promptly offered to replace the stovetop. They were professional and very pleasant to deal with.

Tonya, Yes, the absolute best. She was helpful, steered me in the right direction of what I needed for my autograph oven. Ok, time for a promotion.

The customer service representative Dylan was exceptional. He answered all my questions and was very pleasant and professional. Thank you Zline.

ZLine makes completely shit products. Not only has our oven consistently been unable to maintain temperature, but the ZLine microwave display has completely gone dark and is barely is able to function. We have attempted to contact support have failed to be able to get in any contact with them. Shitty products from a shitty company. Do not ever buy a single product from ZLine.

"Mary" and her quick, efficient and ultimate outcome is exactly what made my experience fantastic. First, I called not expecting much. Short version. My drawer style microwave stopped working and was out of warranty. It wasn't far out of warranty, but it had passed. My house was a new build and I didn't have any paperwork on the unit. Mary spent 30 minutes trying to locate my invoice from our builder. Amazingly, she located it. Mary was so pleasant to talk with and assured me, they could work with me in a solution. She made the entire process easy and painless, before coming up with a solution, far exceeding my expectation. Thank you, Zline, but thank you, even more, Mary,

I purchased the range hood nearly six years ago. Although the warranty expired long ago, I was treated kindly and with respect by Alicia when inquiring about a lighting issue I was having. This kind of customer service should be the model to all.

Amazing kitchen designs!