ZLINE Kitchen and BathReviews of zlinekitchen.com

Tyler was incredibly helpful! Prompt callback, quick and easy troubleshooting, and solved all three issues we had!

We have Zline appliances in our new home. They have been an excellent choice. I would recommend them without reservation. Customer service is remarkable. Any questions or issues we had were quickly and professionally handled. This is the way a company should be.

A young man named, Tyler was very honest and respectful through our entire dialogue. I feel very fortunate that he was the person who helped me out. Even though the component I need is not in stock, and there is no definitive date of purchase/arrival, I believe he'll continue with updates. That makes me feel good about this company and my experience.

I had a minor issue with a small part. The folks I spoke to listened, collected appropriate info, and acted. The experience was top shelf. Professional customer service is a welcome breath if fresh air!

So my zline hood has stoped working Zline has the worst tech support Going on over 2months No they have stoped communication With me Very sad

I purchased a full suite of ZLINE appliances less than two years ago when I remodeled my kitchen, and I’ve been nothing short of disappointed: 1. Refrigerator Ice Maker (Broken Since December) • Issue: The ice maker has not produced a single cube since late December. • Service Visits: • Three separate visits by a technician, each time installing a different replacement part. • After every visit, no improvement—ice still won’t form. • Each time the technician calls ZLINE, they speculate it “could be another part,” so the cycle repeats. • Impact: I rely on ice for daily use and entertaining guests—this has been a total fail. 2. Cooktop Burner Problems • Flame Control: Two of the six burners won’t adjust properly—either full blast or nothing. • Flame Color: All burners burn with an orange flame (instead of the safe, efficient blue), causing soot buildup on every pot I use. • Cleanup Hassle: My cookware is permanently blackened; cleaning takes forever, so I’ve stopped using the stovetop altogether. • Warranty Runaround: • I first filed a claim in February with New Leaf (ZLINE’s primary warranty administrator). • They subcontracted to Sears for service. • Since March 1, Sears has repeatedly scheduled appointments—only to report they can’t reach ZLINE to order the necessary parts. • I’ve taken time off work twice for “scheduled” repairs that never happen. 3. Dishwasher Malfunction • Status: (Detail the specific issue here, e.g. “The dishwasher leaks continuously,” “It fails to complete a wash cycle,” etc.) • Effect: [Explain how this disrupts your daily routine or causes damage.] 4. Warranty Hassles: Two Layers of Third-Party Bureaucracy 1. ZLINE outsources to New Leaf 2. New Leaf then hires Sears (or another vendor) 3. No clear accountability — everyone blames someone else, and you end up with no real repairs Bottom Line These appliances are sold as “attainable luxury,” but my experience has been the opposite. I would never purchase ZLINE again—even if they were free. The products are unreliable, and the multi-layered warranty process is an absolute nightmare. I strongly advise anyone considering ZLINE to look elsewhere. If there was a way to give Z-Line and their third-party warranty people 0 star I would. New Leaf customer service is the worst.

Very responsive to our request and they satisfied our issue immediately. Very happy with this company's service.

After speaking with several people in your service department I was finally able to reach a couple of people that seemed to genuinely care about service. These two people are Kelly in Reno and Lindsey in Tennessee. Employees like these make your company look like it actually DOES take customer service seriously. These two should be at the top of their pay grade.