ZLINE Kitchen and BathReviews of zlinekitchen.com

I'm very pleased with the level of service I received from the Z-line team. I'm particularly impressed with Kelly. I had an uncommon need which she could have ignored but instead she found the answer and made sure I received what I needed. This was a great experience. I hope she gets promoted. At a minimum, I hope she is recognized.

Dealing with Tyler made my entire experience superb. The constant communication prove that Zline cared about the issue I was having with my kitchen hood.

Zline stands behind their products. They were very polite to deal with when we were having issues and remedied the situation with a resolution far better than I expected. I will continue to purchase Zline products and have been extremely happy with my new kitchen!

We have a 48" dual fuel range that's less than 2 months old. It was missing a few screws to screw in the front metal panel so the sent those and also helped me out with a reversible griddle situation. Great customer service!

Wall oven quit the first time I used the air fryer. Z Line says it is not covered by warranty because the contractor who built the home ordered the appliances 10 months before we bought the home. They base the warranty on the delivery date not the install date. They have been totally uncooperative. I’m just gonna yank it out and throw it in the garbage!

Ryleigh was wonderful to deal with. She was very well spoken, easily understandable, polite and most importantly…very pleasant! She handled my issue, even though it was out of warranty. She was a great ambassador for Z-Line!

It is a dirty, darn shame that I cannot give below a one star review for Z-Line. We purchased a new gas, cooktop, double oven and a dishwasher from them about 10 months ago while our house is still under construction. Our home construction finished in late March and the oven was installed about three weeks ago now. The upper oven is heating to temperatures an excess of 500° to the point I had burned my hand when I opened the oven for the first time the lower oven would not heat at all. After submitting a support case with ZLline and two days later, I got my initial response that they wanted videos and proof of purchase, which I sent to them once again after days of waiting a respinse came and said that they couldn’t open my videos so I sent the videos a different method og google drive. After another 3 to 5 business days waiting for the reply to email. They claimed they still couldn’t read my reciept so I sent another. 3 days later they reply to the email, they told me that I did not buy the brand new unused oven from one of their resellers, and they refuse to help me. I do not know why they just cannot have told me this from the beginning rather than wasting three weeks of my life, sending videos and proof of purchases to them. If anyone is thinking about buying a line appliance do your homework, please and do not rely on reviews you see on Lowe’s and Home Depot‘s website because they are all glowing dig deep into the Internet. I now have a $2,500 paperweight.

We researched and purchased Zline appliances for our kitchen remodel. We purchased the appliances on 9/2/23 and they were installed the week of Thanksgiving 2023. The oven was lightly used between 11/23 and 1/25, slightly over a year and just past the Zline warranty expiring, the oven stopped working. It no longer maintained heat. We contacted Zline and they were able to provide some people who serviced their product in our area. It took some time to get an appointment and the service person told us that it’s a common issue for the heating element to stop working and the five function switch as well. When he took apart the oven, both the bake and broil elements were no longer functioning and he said this was the first time he’d seen both elements fail. He also said that Zline has upgraded the elements and the wire attachments since we purchased our range because of this issue. The wires actually melted, which is so troubling because Zline knew about this issue and didn’t recall the parts. Zline told us that they “may” be able to send replacement parts at no charge but the parts are inexpensive. It will cost nearly $500 to have it serviced. Zline says that this range is rated for commercial and residential use and it broke after 14 months of light use. I do not recommend purchasing this range.