ZLINE Kitchen and BathReviews of zlinekitchen.com

ai ordered the rose color and it wasn’t rose so I had to change to black stainless steel which is way cheaper but paid for the more expensive that wasn’t received. Ordered the microwave drawer and got the oven style microwave. Had to have my cabinets redone to fit the right item. Bad experience from the start. I bought a whole kitchen set up and have not been happy with it since day one. The oven does not cook at the right temperature because something I have cooked at 350 on all other ovens took 30 mins but takes an hour with my zline oven. My dishwasher does a horrible job washing the dishes and doesn’t ever dry them when on heated dry. The fridge doesn’t change degrees when I try to and my middle drawer freezes everything. Definitely wasn’t worth what I spent.

I purchased ZLINE appliances for my new home. The refrigerator stopped working in less than a year. I contacted the company for repairs. After several days of emailing and calling I was finally able to convince them it was a warranty issue. I then received an email stating they were trying to locate a service company to service the unit and that may take 5 to 7 days and that after they find someone that company will contact me and they length of time until they actually make the service call could be much longer. Absolutely the worse response to a service issue I've ever seen. I've been told that if it requires parts and I'm sure it will, it could take much longer. Under no circumstances would I ever purchase another ZLINE product based on the inexcusably poor handling of this situation

Extremely friendly, helpful, and efficient customer service to help us resolve a small issue with our range (which we love!). They went above and beyond our expectations. Highly recommend this brand to anyone in the market!

The support service is very polite and responsive. I appreciate their follow through. Thank you!

My experience was incredibly wonderful. It was better than I expected. Tammy was wonderful!

Our kitchen remodel was put off for a length of time. Our range hood set in the garage and unfortunately some of the parts went missing. I phoned up to order the missing parts and was greeted by Tammy on the phone. She was very pleasant and very knowledgeable. She was able to find the parts I needed quickly and with confidence. She got everything handled very quickly I couldn't be happier.

Excellent follow-up and follow through. Frankly, I thought that I was going to get the run-around regarding a problem with my appliance. Instead I was delighted with the service.

I remodeled my house 4 years ago. The range hood LED light stopped working. I took the cover off, traced the light to LED power supply box. I took a picture of that power supply box, emailed Zline customer service Sunday night. I was just hoping for some guidance. Just some type of guidance would be appreciated. Next day, Monday, I got a courteous call. Initially, I had no idea what that call was about. I was least expecting a call from Zline customer service, so quickly. The utmost pleasant lady explained Zline will send me a complete LED light/ power supply assembly, with assisting video to help me in the process. I was grateful for the assistance. I was asking for payment, thinking my unit was bought 4 years ago when I remodeled the house. I was utmost surprised the lady kindly said the replacement will be free, and will continue to assist me for any further guidance needed! All in all, I experience with Zline customer service, simply put, is a first class experience!