ZenSupplyReviews of zensupply.com

Response from ZenSupplyDec 9, 2025

Thank you for the excellent review. We are glad to hear your Schlage B660 deadbolts arrived fast and delivered the performance you expected at a great price. At ZenSupply, we make it EASY for professionals to get reliable, high grade hardware without the hassle. Your order of keyed alike Satin Chrome B660 units is exactly the type of solution we work to streamline, giving you speed, clarity, and confidence on every purchase. We look forward to supporting your next project with the same power, precision, and simplicity.

Response from ZenSupplyDec 3, 2025

Thank you for sharing your experience! We’re thrilled we could help you track down the Toto THU777S-A flush valve assembly, even though it was discontinued. At ZenSupply, we make it EASY to find the parts others can’t, saving you time and hassle. Your recognition of our reliable shipping and personalized support means a lot. We’re here to keep delivering effortless solutions whenever you need them.

Response from ZenSupplyDec 3, 2025

Thank you for sharing your experience! We’re glad our team kept you informed about the delayed availability of your Toto Flush Valve Assembly. At ZenSupply, we make it EASY to get the products you need, even when challenges arise. Your trust means a lot, and we’re proud to provide clear communication and seamless solutions every step of the way. We look forward to supporting your next project with the same reliability and simplicity.

Response from ZenSupplyDec 3, 2025

Thank you for sharing this strong review. We’re glad your experience matched the level of precision and reliability we work hard to deliver. Your Dormakaba 7304 commercial door closer arrived on time, installed easily, and performed exactly as expected because our platform is built to remove friction and provide the right solution the first time. At ZenSupply, we make it EASY. From clear product details to seamless tracking and fast delivery, our goal is to support every project with confidence and proven performance. If you or your team at Macedonia BC need additional door hardware, lighting, plumbing, or any construction products, our Advisors are ready with fast answers and a direct path to purchase. Don’t forget to take advantage of ZenSupply Rewards to earn value on every order. Thank you for choosing ZenSupply. We look forward to powering your next project with simplicity and speed.

Response from ZenSupplyDec 3, 2025

Thank you for the great review. Our team is here to make every interaction friendly, thorough, and built around getting you exactly what you need without any hassle. We’re glad your TOTO THU6480 bumper assembly order arrived with the experience you expect from a trusted advisor. At ZenSupply, we make it EASY. Whether you are replacing a single part or sourcing a full project, our Advisors are ready to deliver fast answers and proven solutions. Be sure to take advantage of ZenSupply Rewards on future purchases so every order brings added value. We appreciate your trust and look forward to supporting your next hardware, plumbing, lighting, or construction product need.

Response from ZenSupplyNov 25, 2025

Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you’ve experienced with your order and our communication. We take your concerns seriously and want to make things right. We’ve already processed a full refund for your purchase, and a return shipping label has been sent to your email so you can easily send the item back at no cost to you. I’m sorry for the delays and any confusion in our previous communication, our goal is always to provide clear, helpful updates and fast resolutions. We appreciate your patience and your honesty about the situation. Your experience isn’t up to our standards, and we’re taking your feedback to improve our returns process and communication. If you have any further questions or need additional support, please reach out; we’re here to help.

Response from ZenSupplyNov 13, 2025

We appreciate the feedback and sorry the items aren't working out as we expected. I will have a team member reach out right away to assist you with this issue.

Response from ZenSupplyNov 12, 2025

Thank you for your honest feedback, and I sincerely apologize for your experience. We never want our customers to feel misled or frustrated, and I’m sorry we did not meet your expectations this time. At ZenSupply, we work hard to provide accurate inventory information, but we clearly fell short here and that is not acceptable. We are committed to improving our processes so this does not happen again.