ZenSupplyReviews of zensupply.com

Response from ZenSupplySep 3, 2026

Hi, we're sorry — receiving the wrong parts, and then not hearing back on getting the correct ones out to you, is not the experience we want anyone to have. I want to confirm directly here: the replacement order for the correct parts has now been placed and we've requested it be expedited. You do not need to return the items you originally received — please keep them. Thank you for your patience, and I'm sorry it took this long to follow up.

Response from ZenSupplySep 3, 2026

Hello, Thank you for taking the time to share this, and we're sorry the experience fell short. We spoke with you directly to go over what happened, and appreciate you working with us on it. We agree the S16505 listing should state the bulb size clearly and include a packaging photo, and we're updating it so future customers aren't left guessing the way you were. We're glad we could get things resolved to your satisfaction, and we appreciate you flagging where our process broke down — it helps us do better.

Response from ZenSupplyJun 8, 2026

We're truly sorry about this; receiving the wrong color is frustrating, and that's entirely on us. We hold ourselves to a higher standard and we clearly missed the mark here. I can see you're already working with our customer service team, and I want you to know they have everything they need to make this right. We're committed to resolving this for you and hope we have the chance to turn this experience around. Thank you for taking the time to share your feedback. It helps us do better.

Response from ZenSupplyMay 5, 2026

I’m really sorry for the frustration this experience has caused. I understand how disappointing this must feel, especially with the timing concerns you mentioned. I reviewed your order and can confirm that after the original item was discontinued, a replacement was arranged with your approval. While the estimated ship date we shared was later, the replacement was shipped earlier than expected and shows as delivered on May 1. I understand that the delays and need to follow up added to your experience, and I’m sorry for the inconvenience that caused. We also attempted to reach you by phone and sent a follow-up email to confirm receipt, but have not been able to connect yet. If you are having any trouble locating the package or need further assistance, please let us know and we will do my best to help. Again, I’m sorry for the overall experience, and I appreciate your patience

Response from ZenSupplyFeb 5, 2026

I'm really sorry this occurred, we want everyone to be happy with their purchase! I was able to find your order and asked the team to reach out to you and attempt to get this resolved. I'm very hopeful we can get this resolved to your satisfaction right away!

Response from ZenSupplyJan 26, 2026

I’m glad to hear the part worked well and that your order arrived on time, but I completely understand the frustration if you only needed the motor. I'm sorry that what you ordered wasn't in line with what you needed. In the future we are happy to have you work with our team to help you find the exact right thing in advance of ordering. We appreciate your feedback and your business with us.

Response from ZenSupplyJan 5, 2026

Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you’ve experienced. We completely understand how disappointing it is to receive the wrong parts multiple times, and this is not the standard we hold ourselves to at ZenSupply. I want to assure you that we take this seriously and are committed to making it right. I see that we shipped your replacement parts via Next Day Air to get them to you as quickly as possible, and they were delivered on Friday. Additionally, we’ve fully refunded your order as an apology for the inconvenience and to show you that we value your business. We’re actively reviewing what went wrong to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything else we can do to help, please let us know. We appreciate your feedback and the opportunity to do better.

Response from ZenSupplySep 5, 2025

Thank you so much for bringing this to our attention, and we’re genuinely sorry for the trouble with your first order. We completely understand how frustrating it is when a product isn’t displayed correctly, and we take this feedback seriously. Our team is actively working on your case right now to make sure you get exactly what you ordered—no exceptions. We won’t rest until everything is set right for you. Once your replacement arrives, we hope your experience reflects the level of service we strive for, and we’d love to see your review updated only if you feel we’ve truly earned it.