ZenSupplyReviews of zensupply.com

Response from ZenSupplyOct 24, 2026

Clear communication and dependable service make all the difference, and we’re glad our team delivered on both! Thank you for recognizing our customer service and prompt shipping. We hope the BEST BB855 concealed ball-bearing prison hinges meet your needs perfectly. We appreciate your business and look forward to working with you again!

Response from ZenSupplyOct 23, 2026

We’re glad the ordering process was easy and your Schlage NDEB wireless lock arrived quickly. At ZenSupply, we work hard to make every purchase smooth and reliable, and we appreciate you choosing us for your door hardware needs. We look forward to helping you again!

Response from ZenSupplyOct 23, 2026

Hello, Thank you for your feedback, and we're sorry for the delay with your order. We looked into it and found that the carrier picked up your package later than scheduled. It is now in transit and expected to arrive by Monday. We've emailed you with the details and how we're making this right. Thank you for your patience.

Response from ZenSupplyOct 23, 2026

Reliable service and fast delivery are what every customer deserves, and we’re glad we could deliver that experience for you! We hope your Weslock Colonial handleset is a great addition to your home. Thank you for choosing ZenSupply—we appreciate your trust and look forward to serving you again!

Response from ZenSupplyOct 23, 2026

Hello, Thank you for sharing your feedback. We sincerely apologize that your door set did not arrive keyed as requested and that you had to arrange for the re-keying locally. We understand how frustrating and inconvenient this experience must have been, and we’re sorry we did not meet your expectations. We also apologize for the delay in responding to your concerns. Providing the correct products and timely support is important to us, and we regret the inconvenience this has caused. We have attempted to reach you by phone and have also sent you an email so we can discuss this matter further and work toward a satisfactory resolution. We value your feedback and appreciate the opportunity to address your concerns. We hope to connect with you soon and make this right.

Response from ZenSupplyOct 23, 2026

Quick service makes a difference, and we’re glad we could get your Weslock Lexington handleset to you without delay! Thank you for choosing ZenSupply for your door hardware needs. We appreciate your business and hope to help you with future projects!

Response from ZenSupplyOct 23, 2026

Hi there, We're very sorry. You're right: this mistake was ours, and you should not have had to wait three weeks without hearing from us. Receiving two transmitters instead of one transmitter and one receiver was our error, and the slow return label and lack of updates made it worse. Thank you for taking the time to speak with us. As we discussed, our team of experts is working on your replacement, and it will go out by Next Day Air so you have the correct part as soon as possible. We're glad we could get this sorted out with you. Thank you for your patience and your honest feedback. It helps us improve how quickly we fix our own mistakes. If there's anything else we can do, please don't hesitate to reach out.