Unsatisfied C.
Quotes aren't honored
I received a written quote from a Zen Supply sales rep for some door hardware. On the quote, it stated that prices were good for 30 days. When I placed my order, the price had increased by almost 40%. When I inquired about the price difference, I was told that the manufacturer had a price increase and they would not honor their quote.
Response from ZenSupplyNov 7, 2025
Thank you for sharing your experience and bringing this to our attention. We sincerely apologize for the frustration and inconvenience caused by the price discrepancy and the way your inquiry was handled. You are absolutely right, quotes should be honored as promised, and our team fell short here. We’ve identified that the representative involved needed further training on both our policies and the level of service our customers deserve. We’ve addressed this internally to prevent similar situations in the future. I want to let you know that the difference between the original quoted price and the amount you paid has now been refunded, bringing your order back to the agreed price. We truly value your business and hope this helps restore your trust in ZenSupply and that you can rate us more highly in the future. We’re committed to making things right and delivering the reliable, hassle-free service you expect. If there’s anything more we can do, please let us know.