ZenSupplyReviews of zensupply.com

Horrible experience. They continued to send the wrong parts. Once received we tested the parts and they did not work. ZenSupply refused to issue a replacement until 10 months later. We asked to test out the product and they claimed it was working perfectly, once received it did not work. Could not get in contact with anyone and when they did call back they called after our business hours, which our business hours were made clear to the sales rep Horrible experience do not recommend.

Ok - two of the three doorknobs were not the branded name we thought we were getting. However... the quality made up for the branding. We love them on our high-end residential property! Fast shipping and frequent communication on the status of them. And a great deal, too.

I bought a Medeco lock before checking the reviews of this company (my mistake), and I received a lock, that was apparently a return, with a missing part. Extremely disappointing.

This has been the worst purchasing experience I've ever dealt with. And that is saying something. I attempt to purchase six deadbolts, with the option of keyed alike. Three arrive keyed alike, the other three, completely different. I speak with their customer service, and they say they'll send out three more. I give the key code and they ensure that their "warehouse" will ship it and give me tracking information in a day. Two days later, with no tracking information, I call back and they say they'll get it to me by tomorrow. Tomorrow comes, no tracking information. Day later, the locks arrive, and then they email me the tracking information. Fairly useless at that point. The three new locks? They are keyed alike; to each other. Not to the key code I gave them. Call support again, explain the situation. They say they'll send another three, with the correct keying. Same exact story with the tracking information, however this time, after emailing and being ignored twice, and promised to be called back three times with no call, they say it was delivered and show me the tracking information. Opening it up and using two brain cells, I see that the warehouse has shipped the locks to Miami, FL, where ZenSupply's HQ is. I am not in Miami, FL. I am not in FL. I have half of my deadbolts, so two stars instead of just one. Edit: 2025-08-25 You might notice a reply from Zen Supply to this review. Almost exactly a year later. That's funnier than some stand up I've seen.

Scam! Selling cheap, knockoff Emtek products. We ordered Emtek hinges. They arrived cheaply spray painted with grease leaking out the sides and the wrong Emtek logo. Returning them was a huge hassle and I'm still waiting on my refund. Getting ready to dispute this with my credit card company.

I've never experienced such extreme incompetence with a company. I was REPEATEDLY sent the wrong item or just PORTIONS of items. And there's no telling what finish they're going to be in. I was seriously in disbelief each time I opened a box from this place. And now I'm spending time returning these wrong items too. If you have any sort of timeline that you're working on, if you actually want the item that you ordered, or if you value your sanity and prefer to not have to send 20 emails back and forth with their inept help desk AVOID THIS PLACE AT ALL COSTS. Seriously. Even if it costs more elsewhere, dealing with this place is not worth it. Absolute nightmare.

Ordered deadbolt and door latch only to receive ONE side. Obviously a deadbolt needs both sides to work. Also need a door latch on the inside and outside. The order - they Only Sold ONE side. Description very misleading. Paid $19.99 for shipping and will not refund shipping and want a 25% restocking fee -- IF they will even take it back. $63.77 Not a tremendous amount but stand to not get the $19.99 shipping the 25% restocking fee and pay return shipping -- might get less than half back. Good deal for the company. Think I have been scammed.