ZenSupplyAt ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products.Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions.We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way.At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
ZenSupply (zensupply.com) has 367 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Home Improvements · West Palm Beach, Florida
Excellent
Home Improvements · Bradenton, Florida
Excellent
Home Improvements · Port Richey, Florida
Excellent
Home Improvements · miami, Florida
Excellent
Showing 64 reviews with 1 star · Clear filters
Robert R.
Order 10 days ago as far as I can tell, he has not been shipped
Response from ZenSupplyOct 23, 2026
Hello, Thank you for your feedback, and we're sorry for the delay with your order. We looked into it and found that the carrier picked up your package later than scheduled. It is now in transit and expected to arrive by Monday. We've emailed you with the details and how we're making this right. Thank you for your patience.
chirag K.
Act fast when you make a mistake, i have ordered an SDC wireless power transfer device and I have received both transmitter parts instead of 1 transmitter and 1 receiver. It's still ok but just to generate the shipping lable it takes 2 week and may be to ship the part it may take 1 month, even though i have not done anything wrong. So if its your error act fast!....by the way its 3 weeka nd i still dont get the communication on weather they are sending me new parts or not
Response from ZenSupplyOct 23, 2026
Hi there, We're very sorry. You're right: this mistake was ours, and you should not have had to wait three weeks without hearing from us. Receiving two transmitters instead of one transmitter and one receiver was our error, and the slow return label and lack of updates made it worse. Thank you for taking the time to speak with us. As we discussed, our team of experts is working on your replacement, and it will go out by Next Day Air so you have the correct part as soon as possible. We're glad we could get this sorted out with you. Thank you for your patience and your honest feedback. It helps us improve how quickly we fix our own mistakes. If there's anything else we can do, please don't hesitate to reach out.
Michael M.
Website was vague about stock. Now it looks like the items won’t arrive till sometime in November.
Response from ZenSupplyOct 21, 2026
Hello, Thank you for your feedback, and we're sorry for the delay and the confusion about stock. We appreciate you taking the time to talk with us about it. We're keeping a close watch on your order and will let you know as soon as it ships. If you have any questions in the meantime, we're happy to help. Thank you for your patience.
John F.
Never received
Response from ZenSupplyOct 20, 2026
Hi, Thank you for your feedback, and we're sorry your order took longer than expected to arrive. We looked into it right away. Your package is in transit and scheduled to be delivered today. We tried to reach you by phone and also sent you an email with the details. To make up for the delay, we've refunded your shipping charges. If there's anything else we can do, please reach out to us directly.
Samara S.
Did not receive order
Response from ZenSupplyOct 20, 2026
Hi, Thank you for your feedback, and we're sorry for the trouble with your delivery. We appreciated the chance to speak with you by phone today. We're working with our shipping partner and UPS to confirm the delivery details. If it can't be located or delivered, we'll arrange a replacement. We'll keep you updated by email, and you can reach to us directly.
Jeff L.
Sent the wrong item, still waiting for the right one!
Response from ZenSupplyOct 19, 2026
Hello, We sincerely apologize for the inconvenience caused by receiving the incorrect item and for the delay in getting the correct replacement to you. We would like to assure you that the factory is arranging shipment of your replacement. We are currently waiting for the tracking number and will provide it to you as soon as it becomes available. We understand how frustrating it is to wait for the correct item, and we appreciate your patience while we work to resolve this matter.
CJ
We ordered 2 locksets customized to our needs. They came soon enough but were not customized. As such we cannot use them. We contacted them immediately but they could not come up with a solution even after ten days. Finally, they sent me a return label. I guess that means "Please reorder elsewhere". Save yourself the time and find another company.
Response from ZenSupplyOct 15, 2026
Hello, Thank you for your feedback, and we’re truly sorry for the frustration this order caused. You ordered locksets customized to your needs, and receiving them without the customization, followed by a delay in getting it fixed, is not the experience we want for any customer. Sending a return label was not meant as a dismissal, and we understand why it felt that way. To make this right, we sent replacement locksets, and they were delivered to you yesterday. Please let us know if they resolved the issue. If anything still isn’t right, please reply to the email we sent you or contact us directly so we can assist you further.
customer
Never again
Response from ZenSupplyOct 12, 2026
Hello, Thank you for your feedback, and I'm sorry for the frustration with your order. You should have had clear, accurate information about availability from the start, and we fell short on that. We have issued a full refund for your order, shipping included. I also tried calling you to help directly and sent a follow-up email with the details. We've shared your comments with our team so we can do better at communicating stock and lead times.