H. M.
Did not provide key code requested for…
Did not provide key code requested for front door set, had to re-key locally. The item was back-ordered for several months so perhaps it was drop-shipped with out keying? No response (yet) from Zen to emails on this issue. 10/23/2026 Update, Zen reached out and offered to help cover the cost of re-keying so I upped the rating from 2 stars to 4 stars for follow-up service. For me, the re-keying issue is all about the extra time and bother running around to fix it rather than the cost of the re-keying.
Response from ZenSupplyOct 23, 2026
Hello, Thank you for sharing your feedback. We sincerely apologize that your door set did not arrive keyed as requested and that you had to arrange for the re-keying locally. We understand how frustrating and inconvenient this experience must have been, and we’re sorry we did not meet your expectations. We also apologize for the delay in responding to your concerns. Providing the correct products and timely support is important to us, and we regret the inconvenience this has caused. We have attempted to reach you by phone and have also sent you an email so we can discuss this matter further and work toward a satisfactory resolution. We value your feedback and appreciate the opportunity to address your concerns. We hope to connect with you soon and make this right.