Dylan B.
I had a very disappointing experience…
I had a very disappointing experience with ZenSupply. Initially, I was charged $250 for shipping, which already felt excessive. Then, without any clear justification, that number was increased to $1,200. It wasn’t until I questioned it that the charge was addressed. That kind of pricing inconsistency raises serious concerns about transparency and business practices. As a customer, I expect clear, upfront costs—not inflated charges that only get corrected if I push back. This experience created unnecessary frustration and wasted time. Given the circumstances, I believe a refund or at minimum a credit is warranted. I would strongly encourage ZenSupply to review their billing process and ensure pricing is consistent and communicated clearly to customers moving forward.
Response from ZenSupplyApr 10, 2026
We completely agree that this is not the experience or process you should expect from ZenSupply. Clear, consistent pricing and transparent communication are essential, and we understand why this situation was frustrating. We’ve reviewed this internally and have already implemented an additional review of our process to help prevent something like this from happening again. Our team has also reached out directly, and I believe we were able to resolve this to your satisfaction. Thank you for bringing this to our attention. Feedback like this helps us improve, and we appreciate the opportunity to address it.