ZenSupplyReviews of zensupply.com

Response from ZenSupplyMay 6, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment surrounding your order experience. After reviewing the situation in detail with both our team and the manufacturer, it appears the product that was shipped was technically the correct item, and the handing of the lock could have been adjusted to match your installation needs. However, we completely understand that the finish did not meet your expectations visually, and we recognize that the overall experience did not feel simple or straightforward from your perspective. Donna and our team genuinely tried to work through the issue and provide guidance based on the manufacturer’s recommendations, but we understand that the proposed solution was not satisfactory for you. For that, we take full ownership and apologize. At the end of the day, our goal is always for our customers to be happy with both the product and the experience. While this appeared to be a relatively simple adjustment, we regret that it did not work out that way, and we are going to make this right by accepting the return and continuing to assist with the resolution. We appreciate your patience and the opportunity to improve from this experience.

Response from ZenSupplyMay 5, 2026

I’m really sorry for the frustration this experience has caused. I understand how disappointing this must feel, especially with the timing concerns you mentioned. I reviewed your order and can confirm that after the original item was discontinued, a replacement was arranged with your approval. While the estimated ship date we shared was later, the replacement was shipped earlier than expected and shows as delivered on May 1. I understand that the delays and need to follow up added to your experience, and I’m sorry for the inconvenience that caused. We also attempted to reach you by phone and sent a follow-up email to confirm receipt, but have not been able to connect yet. If you are having any trouble locating the package or need further assistance, please let us know and we will do my best to help. Again, I’m sorry for the overall experience, and I appreciate your patience

Response from ZenSupplyMay 7, 2026

Thank you for your review! We’re glad to hear your order arrived on time and that you were happy with our customer service. It’s great to know the Keedex products you ordered met your needs as well. We truly appreciate your business and look forward to serving you again at ZenSupply!

Response from ZenSupplyMay 5, 2026

I'm so sorry to hear about your experience here but I'm really glad you reached out. Our team has actively been reaching out to you and has left messages and emails informing you we are taking care of this right away. Our last message was to let you know your replacement was already in route and is scheduled for delivery on May 6th. I'm really sorry you had a defective item, but we care deeply about getting these taken care of quickly. I'm sorry that our communication broke down and we weren't able to keep you as informed as we should have at each step. But I hope this is a satisfactory resolution for you!

Response from ZenSupplyMay 4, 2026

I'm so sorry this didn't work for your application. My team has reached out to you directly to help resolve this situation for you. I'm told they have it under control now and I'm hopeful you are now satisfied with the solution we were able to provide. Thank you for your feedback and giving us the opportunity to resolve this for you.

Response from ZenSupplyMay 7, 2026

Thank you for your great feedback! We’re really pleased to hear that your order arrived exactly as expected and that you were happy with both our pricing and fast shipping. It’s also great to know you plan to come back for additional purchases—that truly means a lot to us. We look forward to serving you again soon. Thanks for choosing ZenSupply!

Response from ZenSupplyApr 21, 2026

We’re so glad Jayzon was able to step in, connect with you directly, and help you find exactly what you needed. Providing quick, proactive support with a positive attitude is what we aim for, and it’s great to hear he delivered. We’ll be sure to share your feedback with Jayzon—he’ll really appreciate it! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing ZenSupply!

Response from ZenSupplyApr 20, 2026

Thank you so much for taking the time to share this feedback! We’re thrilled to hear that Poline Gutierrez was able to step in and make sure your shower base arrived on time for your remodel. Providing responsive, reliable support—especially when timing is critical—is exactly what we strive for, and it’s great to know Poline delivered on that. We’ll be sure to pass along your kind words and the rest of the team. If there’s ever anything else you need, we’re here to help. Thanks again for choosing ZenSupply!