ZenSupplyReviews of zensupply.com

Response from ZenSupplyApr 7, 2026

We owe you a sincere apology. We dropped the ball here, and I understand your frustration completely. The finish you ordered carries a manufacturer lead time that we weren't able to meet on your timeline, and we're sorry for the delay. We should have communicated that to you immediately rather than leaving you waiting. I see that you requested a cancellation which I can confirm we have processed. I'm very sorry for delays to your project this may have caused.

Response from ZenSupplyApr 6, 2026

Thank you for the great review. We are glad your Delaney barn door pull handles arrived quickly and matched exactly what you expected. Getting high quality hardware in hand fast makes a real difference when you are keeping a project on track. At ZenSupply, we make it EASY to find accurately described products, receive them quickly, and install with confidence. We appreciate your business and look forward to supporting your next order with the same speed and reliability.

Response from ZenSupplyApr 8, 2026

We're sorry about this. Shipping a partial order without communicating that to you is not the experience we want for our customers. I checked in with the team and we were able to work this out with you directly. If there's anything else you need, please don't hesitate to reach out. I'm sorry this didn't work out the way we had hoped.

Response from ZenSupplyApr 1, 2026

Thank you for the great review. We are glad your Schlage padlocks arrived quickly and delivered the quality you expected. Reliable security hardware with the right shackle clearance and cylinder configuration is critical, and we take pride in getting it to you fast and accurate. At ZenSupply, we make it EASY to source trusted products with speed, precision, and dependable service. We appreciate your business and look forward to supporting your next order.

Response from ZenSupplyMar 21, 2026

Thank you for the great feedback. We are glad you experienced friendly service and strong value. Delivering both is exactly what we aim for on every order. At ZenSupply, we make it EASY to get the products you need with reliable support and competitive pricing you can trust. We appreciate your business and look forward to helping with your next project.

Response from ZenSupplyMar 18, 2026

Thank you for taking the time to share such a detailed experience. We truly value both your repeat business and your honesty. We are glad your first order delivered the speed and value you expected, and we appreciate your patience on the second. When something is not right, taking ownership and resolving it quickly is non negotiable. We are pleased our team was able to make it right with a smooth return and full refund. At ZenSupply, we make it EASY by standing behind every order with fair pricing, clear communication, and accountability when it matters most. Your trust means everything, and we look forward to delivering a flawless experience on your next project.

Response from ZenSupplyMar 12, 2026

Thank you for sharing your experience. We are glad our team was able to go the extra mile to get the Pemko Eco-V gasket you needed, even when it wasn’t listed on the website. At ZenSupply, we make it EASY to source the right products, no matter how unique, with fast communication and dependable service. We appreciate your trust and look forward to supporting your next project with the same care and attention.

Response from ZenSupplyMar 11, 2026

Thank you for the great review. We are glad the ordering process was easy, the pricing delivered value, and your order shipped quickly. Your project grade hardware, including the Von Duprin 33A exit device, was a great selection for dependable commercial door performance. At ZenSupply, we make it EASY to source professional door hardware, access components, and storefront solutions all in one place with clear pricing and fast fulfillment. We appreciate your business and look forward to supporting your next project.