ZenSupplyReviews of zensupply.com

Response from ZenSupplyMar 9, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the confusion and inconvenience with your order. After reviewing your case, we identified that the product page description was unclear regarding the components included with the part number ordered. We have since contacted the manufacturer and arranged for the missing piece to be shipped to you so that you receive the full set you expected. We appreciate your patience while we worked through this and are glad we could help resolve the issue. If there’s anything else we can assist with, please don’t hesitate to reach out to our support team.

Response from ZenSupplyMar 9, 2026

Thank you for sharing your experience, and we’re truly sorry for the frustration this situation caused. Your order for the BEST 2A Series Large Round Shape Blank Key was placed in November, and unfortunately the manufacturer experienced ongoing production issues that significantly extended the lead time. We understand how frustrating it is to have shipping estimates change, and we apologize for the lack of clear timelines while we worked with the supplier to obtain accurate updates. As soon as we received confirmation from the manufacturer that the delays were due to their ongoing production constraints, we provided the information to you and processed your cancellation and refund immediately per your request. We regret that this order did not meet your expectations and appreciate you bringing the issue forward. Feedback like yours helps us continue improving how we communicate supplier delays to customers.

Response from ZenSupplyMar 9, 2026

Thank you for sharing your feedback, and we’re sorry for the frustration this situation caused. You originally ordered two Kwikset Laurel privacy knobs, and one unit shipped right away. After we followed up with the supplier regarding the second unit, we were informed that the item had unfortunately been discontinued and they no longer had remaining stock to fulfill the rest of the order. We understand how disruptive this can be when you’re in the middle of a job. While the order was initially partially refunded for the unavailable item, we ultimately processed a full refund for the entire order after you requested it. We sincerely apologize for the inconvenience and for the time this caused you to spend addressing the issue. We appreciate you bringing this to our attention and are always working to improve inventory visibility and communication with our suppliers to prevent situations like this in the future.

Response from ZenSupplyMar 6, 2026

Thank you for the great feedback. We are glad to hear the NGP rain drip guard arrived ahead of schedule and delivered the exceptional quality you expected. Reliable door protection hardware like this helps keep entrances performing the way they should. At ZenSupply, we make it EASY to source dependable commercial hardware with clear information, fast fulfillment, and consistent quality. We appreciate your business and look forward to supporting your next project.

Response from ZenSupplyMar 6, 2026

Thank you for the great review. We are glad the website made it easy to find the Toto gaskets you needed and that your order shipped quickly. Getting the right plumbing repair parts fast can make all the difference when you are keeping fixtures running smoothly. At ZenSupply, we make it EASY to navigate, find exact parts like your Toto tank to bowl and seal gaskets, and get them delivered without delay. We appreciate your business and look forward to helping with your next order.

Response from ZenSupplyMar 5, 2026

Thank you for the great review. We are glad your Sargent keypad entry lock arrived quickly and that the shipping speed met your expectations. High security access control hardware like the KP8276 is critical for keeping projects on schedule, and our team works hard to move orders out fast. At ZenSupply, we make it EASY to source professional grade door hardware with clear configuration options, fast fulfillment, and dependable service. We appreciate your business and look forward to supporting your next project.

Response from ZenSupplyMar 5, 2026

Thank you for the great review. Sometimes it really does come down to finding that one small part that keeps everything working, and we are glad ZenSupply had the Kwikset set screws you needed. We are happy to hear the ordering process was clear, the pricing was upfront, and the product arrived exactly as expected. At ZenSupply, we make it EASY to track down the exact parts you need, even the small ones that can be hard to find elsewhere. We appreciate you choosing ZenSupply for your first order and look forward to helping with the next one.

Response from ZenSupplyMar 5, 2026

Thank you for the thoughtful review and for recognizing our team’s effort. We understand how frustrating it can be when a product takes longer than expected to come back in stock, and we appreciate your patience while we worked through it. We are glad your Weslock Impressa privacy knob arrived and that our customer service, communication, and transparency made the experience a positive one. At ZenSupply, we make it EASY by keeping customers informed and standing behind every order until the right product is in your hands. Your trust means a lot to us, and we look forward to delivering an even faster experience on your next order.