X-SenseReviews of x-sense.com

J ai passé une commande le 07 février dernier. La somme a été débitée et un mail m à été envoyé comme quoi le colis est en transit. Seulement toujours rien, et le numéro colissimo me met inconnu. Pas très sérieux. Aucune réponse à mes.mails.

It was fast, it was respectfully, it was helpful, and I received a new replacement device which is really appreciated. I was requested to provide a video of the fault, which I think is fair. Really thanks for all the support.

We purchased 3 x smoke detectors and 1 x heat detector for our new office along with a base station. The reason for the purchase was they are all linked and I can monitor each detector via the app. I also have the ability to test the alarms and this is recorded within the app so makes proving testing is being done really easy. I did raise a query in regards to testing all the alarms together instead of having to test individually. Although this could not be done, I was givent the opportunity to test their new 'Alarm Drill' function. This completly solves my problem and allows me to test all the alarms together. Their response to my emails is really quick. I am really happy with my purchase and would recommend the products to everyone.

If we didn’t have x-sense fire alarms, we probably would have lost our house. We heard the fire alarms and thought it was just a false alarm since we started a fire in our wood burning, but when we went to hit the silent button it continued to alarm and all alarms and home speakers announce the location of the smoke. I went to the associated alarm and found smoke at the ceiling of our 2nd story. As I moved further I saw flames coming out of the wall. I was able to call 911 and get 5 gallons of water and a small fire extinguisher on the fire, which quenched the flames long enough to get the fire department onsite before it started flaming up again. If I didn’t get notified as quickly as I did, with the smoke sensitivity and location, my home would have been a much bigger disaster than it was. Along with this story, the alarms are great for knowing battery level and also easy to silence. My wife is always burning things on the stove and when it comes to silencing any alarms it is always a pain, but with these it is easy to silence false alarms. Having the base also make it easier for alarms mounted on higher ceilings, minimizing needing the ladder for any type of false alarm or needing to test them. Highly recommend.

Fantastic Customer Service - would like to recommend this Company for their superb Customer Service post sale

Very helpful and kind service

Site d'arnaque, une commande de 126e et rien reçu à ce jour et aucune réponse aux mails que l'envoie, vous n'êtes que des voleurs

Nie Wieder. Habe versucht, die Bestellung SEKUNDEN nach dem Abschicken zu stornieren, weil ich mich getäuscht hatte. Schon Minuten danach wird der Status bei paypal auf "versendet" gesetzt, damit man nicht mehr zurücktreten kann. Zahlreiche eMails über paypal und x-sense direkt geschickt, aber keine Reaktion. Erst Tage später wurden die Rauchmelder tatsächlich verschickt (aus D), konnte aber das Paket nicht ablehnen, weil von aussen überhaupt nicht klar war, dass es von x-sense kommt. Nach fast zwei Wochen erst dann die Reaktion mit tausend Regeln, wann NICHT zurückgeschickt werden kann. Ein Grund wäre so zum Beispiel eine geöffnete (!) Originalverpackung. So etwas habe ich noch nie erlebt. Das widerspricht eindeutig der hiesigen Rechtsprechung. Das interessiert aber eine Chinesische Firma nicht.