X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Chris
Panne de l’appareil, le service client ( judy ) a procédé a une analyse rapide et a renvoyé un nouvel appareil, livré en moins de 4 jours.
Response from X-SenseOct 7, 2026
Cher Chris, Merci beaucoup pour votre retour ! Nous sommes ravis que Judy ait pu vous aider rapidement et que le remplacement ait été livré dans les meilleurs délais. Merci pour votre confiance en X-Sense ! Cordialement, L'équipe X-Sense
Philip O.
After a frustrating start when the service team was on an autumn break and I had been struggling with a number of programming issues! On their return they have resolved all the problems experienced and I now have confidence in the technology and support! Big thanks to Gigi for sticking with and resolving!
Response from X-SenseOct 6, 2026
Dear Philip O'Keeffe, Thank you for your feedback, and we sincerely apologize for the inconvenience and concern this issue caused. Our technical team has investigated the problem and identified that it was caused by an Android system validation issue. Removing the comma should resolve the issue and allow you to complete the setup successfully. We’re sorry again for the frustration this caused and appreciate your patience. If you still experience any problems, please feel free to contact us, and we’ll be happy to assist you. Thank you for your kind understanding. Best regards, X-Sense Team
Benjamin W.
I love the idea of the 10 year sealed battery units. I own about 12 of them, but I had 3 of them that started alarming when there was no smoke around at all. They would not stop. I had to deactivate them. I called customer service and they promptly sent me three new ones. So great customer service. Easy to work with. Hope not to have any more false alarms now.
Response from X-SenseSep 20, 2026
Dear Benjamin Wilson, Thank you for sharing your experience with us! We’re glad to hear that you appreciate the convenience of our 10-year sealed battery units and that our customer service team was able to assist you promptly by sending replacements. We’re sorry for the inconvenience caused by the unexpected alarms, and we understand how frustrating that must have been. Your feedback is important to us, and we’ll continue working to provide reliable products and a better experience. Thank you for choosing X-Sense! Best regards, X-Sense Team
Alex
Leider hat ein Teil der Lieferung gefehlt, jedoch hat sich bei Nachfrage der Kundenservice (Gigi) direkt drum gekümmert und alles sofort in die Wege geleitet. Die Nachlieferung war innerhalb von wenigen Tagen angekommen.
Response from X-SenseSep 14, 2026
Lieber Alex, vielen Dank für Ihre freundlichen Worte! Wir freuen uns sehr zu hören, dass Sie mit unserem Service rundum zufrieden waren. Ihr Feedback bedeutet uns viel, und wir werden es gerne an Gigi weitergeben. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, falls Sie in Zukunft Hilfe benötigen. Herzliche Grüße Ihr X-Sense-Team
Andrew
Order the wireless interconnected smoke detectors. Setup and install was straight forward. Only issue is I bought the smoke detectors in aug 2026 and they are already 10 months old.
Response from X-SenseAug 24, 2026
Dear Andrew, Thank you for sharing your feedback with us. We’re glad to hear that the setup and installation of your wireless interconnected smoke detectors were straightforward. We truly value your feedback and understand that customers expect to receive products with the longest possible service life. We will share your comments with our relevant teams for further review and improvement of our inventory processes. Thank you again for choosing X-Sense and for helping us improve. We appreciate your trust and support! X-Sense Team
Céline G.
SAV très réactif et efficace !
Response from X-SenseJul 3, 2026
Chère Céline, Merci beaucoup pour votre avis ! Nous sommes ravis d'apprendre que notre service après-vente a répondu rapidement et efficacement. Merci pour votre confiance ! Bien cordialement, L'équipe X-Sense
Weynardt
I really don't like talking to AI (which I had to do, at least at first) and they tend to ask for unnecessary personal information (which they don't insist on). However, support was friendly, respectful and resolved my problem 100 %, so not much to complain about.
Response from X-SenseJun 29, 2026
Dear Weynardt, Thank you for your honest review. We truly appreciate your feedback about your support experience and we're delighted that our team was able to resolve your issue 100% and provide the friendly, respectful service you deserve. Please feel free to contact us if you have any other needs. Thank you again for your support. Best regards, X-Sense Team
Nico I.
Très bon produit, mais logistique et service client à améliorer. Après 10 jours d'attente pour une commande annoncée sous 3 à 5 jours, je n'ai toujours rien reçu. Le service client m'indique que la commande est en cours d'acheminement, alors que le transporteur affiche "No shipping info for your order", ce qui laisse penser que le colis ne lui a même pas encore été confié. C'est dommage, car le matériel est excellent et l'application est particulièrement réussie, avec de nombreuses fonctionnalités et une utilisation très simple. Seul autre point à améliorer : l'absence de thermomètres étanches dans la gamme proposée.
Response from X-SenseJun 2, 2026
Cher Nico, Merci d'avoir pris le temps de partager votre expérience et vos commentaires détaillés. Nous sommes ravis d'apprendre que vous appréciez la qualité de nos produits ainsi que notre application mobile. Nous sommes toutefois sincèrement désolés pour le retard de livraison et la confusion causée par le statut de suivi. Nous comprenons néanmoins votre inquiétude et travaillons continuellement avec nos partenaires logistiques afin d'améliorer la visibilité et la rapidité des livraisons. Nous vous remercions également pour votre suggestion concernant l'ajout de thermomètres étanches à notre gamme de produits. Cordialement, L'équipe X-Sense
